Middle Office Team Leader

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• Line management of Commercial Banking Representatives and/or Commercial Analysts and/or Commercial Lending Analysts. Promote opportunities to synergize, improve processes and develop a common approach.
• Hands-on involvement and work with your team to ensure Middle Office is providing the best service possible to our customers across all Metro Bank products and also so satisfy internal requirements such as KYC, Ongoing Due Diligence / Financial Crime checks, Credit Stewardship and Onboarding
• Responsible for all workflow management and resource planning, stakeholder management, coaching, and general team administration duties to maximise service delivery
• Focus on emerging trends and themes and be aware of changes to policies and procedures to ensure all risks are recorded and managed/tracked appropriately
• Take ownership on all incident management, operational controls, and procedure updates, work with Risk to devise new operational controls as and when required, perform process confirmations across the tasks on team to find solutions to any issues and implement any process improvements
• Conduct the performance reviews for your people, working with these individuals to set their objectives and address their performances well as aiding their professional development
• Actively contribute to the departmental risk forum, taking ownership of actions and manage these through to completion
• Attend customer meetings/events on your own or with our front line colleagues
• Support the smooth integration of Middle Office, contribute to project work and strategy. Drive the department’s continuous improvement initiatives and enhancements.
• Own and contribute to all Voice of the Colleague initiatives across the wider department, including working on any action plans and department strategies through to delivery
• Maintain a positive internal network across all connected teams such as Commercial, Credit, Lending Operations ,Financial Crime and establish trust and credibility
• Coach the team and oversee the Training & Competency scheme for all new joiners and ensure colleagues progress through their journeys as outlined. Participate in all recruitment activities – CV reviews, interviews, and feedback
• Assist other members of Middle Office and any other duties as reasonably required and to act as a representative for the team for any bank-wide projects, and provide subject matter expert knowledge
  
  

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Background in Commercial, Corporate or Business banking, ideally in a customer facing position
• Previous experience leading a team. Awareness of process design and improvement techniques
• Experience of drafting and submitting applications to Credit on behalf of our Relationship Managers
• Knowledge of how to manage transactions through end to end, from sanction through to completion and dealing with the many stakeholders involved
• Detailed knowledge of the processes and systems relating to Commercial Banking including lending, ongoing and enhanced due diligence, account opening and day to day servicing requirements
• Sound experience in portfolio management, credit analysis, credit application preparation associated with new and existing transactions
• Experience in supporting the onboarding of new customers and addressing queries
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  
  

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
  
  

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!