Merchandising and Events Lead

Contract type: Permanent

Location: Hatfield (Blended working – 3 days in the office)

Level: Lead

About Us

Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.

We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.

About The Team And The Role

The Merchandising and Events Lead is responsible to lead a team in the management, coordination and implementation of the merchandising and events strategy, ensuring right first time implementation.

As a Lead role, you will be accountable for the overall success of the function, ensuring you are continually driving improvements and developments considering this from an internal as well as an overall customer perspective. With the goal of enhancing the customer journey, you will need to develop the overarching strategy and lead through others to deliver commercial and customer targets and support in achieving our overall business and strategic ambitions.

What You’ll Do

• Maximise online sales and profit through aligned merchandising and trading plans, leading on merchandising strategy and execution across trading activity and range changes.
• You will have full accountability for delivery of merchandising, campaign KPIs and objectives.
• Take full ownership for merchandising of the website, including executing all relevant promotions on time, contributing and executing the Customer Plan.
• Influence the shape and direction of onsite merchandising and optimisation, tactically for the short term, and strategically for the medium and long term – ensuring strong collaboration with all relevant collaborators.
• Lead the implementation of category trading, ranging and merchandising strategy, managing the team to ensure overall success.
• Manage the quality and consistency of onsite experience and optimisation across the full onsite offer, including product ranging, imagery and content
• Drive results and ongoing refinement of the customer journeys, search, navigation and taxonomy to ensure conversion funnel is optimised.
• Acts as the key liaison between Commercial, Trade Marketing, Content & Design and Ecommerce, creating required briefs and utilising insight to optimise inflight opportunities.
• Investigate and propose new sales generation and business efficiency opportunities, with ongoing awareness of market and third party opportunities.
• Feed requirements for new features and functionality into wider digital development and offsite teams to ensure best possible journeys across all touch points, including CRO opportunities.
  
  

Who You Are

• You will be a strong and experienced leader within a digital environment, with experience of defining and delivering initiatives that drive conversion.
• You will be a compassionate and experienced people leader, with experience managing medium sized teams, across multiple functions.
• You will have a deep and sound knowledge and understanding as well as experience of optimising customer journeys to achieve business objectives.
• Strong commercial acumen and understanding as well as strong analytical skills and data skills.
• Collaborative, engaging and clear communication, with excellent stakeholder management skills.
• Confident presentation skills, with the ability and confidence to large groups of stakeholders with varying levels of seniority..
• Keen interest and knowledge to keep up to date with the wider market, keeping an up to date awareness of technologies and tools within merchandising space.
  
  

At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you!

What’s In It For You

By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day and grow your skills and career in online retail.

If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:

Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market leading family policies, mental health support, discounted gym memberships, dental insurance and more.

Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast everyday in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.

Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays , options to buy extra holiday, 2 weeks work from anywhere and lifestyle break opportunities.

Our Hiring Process

Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.

Everyone’s welcome

We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.