Medical Education Support Assistant – Reception Team

Job Overview

The post holder will provide a professional reception service, be the first point of contact for users at the Medical Education Centre, and provide clerical support for all training activity scheduled in the centre. The post holder will provide technical support for all educational activities within the medical education centre.

Main duties of the job

The post holder will be an integral part of the Medical Education Team and be involved in all aspects of Medical Education, to support library users and support the provision of high quality teaching facilities housed at the Medical Education Centre.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

Provide regular maintenance checks on IT/Audio Visual equipment. Arrange for economic repairs to or replacement of equipment as necessary to ensure service is provided to the highest standard possible.

Possess an excellent working knowledge of Microsoft Office packages i.e. Outlook, Word

and Excel.

Schedule meetings, including the booking of venues, equipment and refreshments; coordinate attendance.

Further Details Can Be Found Within The Job Description.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• GCSE or equivalent standard in English and Maths. NVQ Level 3 or equivalent experience.
• Evidence of ongoing learning.
  
  

Desirable criteria

• Evidence of further professional or academic qualification.
  
  

Experience

Essential criteria

• Significant experience in a busy general office environment.
• Proficient in Microsoft Office software.
  
  

Desirable criteria

• Experience of working with IT and /or AV systems
• Previous experience in an administrative or secretarial role
  
  

Aptitude And Abilities

Essential criteria

• Ability to communicate with staff at all levels in an approachable, professional manner.
• Able to work on own initiative, organise own workload and problem solve.
• Ability to work collaboratively in a team setting.
• Ability to deal with confidential and sensitive situations
• Welsh speaking' (minimum of level 3)
  
  

Desirable criteria

• Knowledge of ESR (Electronic Staff Record System) and systems such as Oracle.
• Willingness to learn new skills.
  
  

Values

Essential Criteria

• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment.
• Confidentiality when dealing with personal data