Maintenance Coordinator - Permanent Contract - (f,m,x)

Our Group

Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy.

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

Joivy Scotland

JOIVY has established a reputation in Edinburgh as a premium rental management company focusing on adopting a hospitality attitude to property management.

JOIVY manages over 160 homes for individual owners, 60 for B2B clients and several apartment hotels. As we continue to grow our portfolio of high-quality serviced apartments, hotels, long-lets and rural retreats we also look towards our future growth throughout Scotland and maintaining the best possible service to both Guests and Clients.

Purpose of the role

As a maintenance co-ordinator, you will play a critical role in ensuring our guests are provided with outstanding service during their stay. You will be able to solve problems at pace, constantly balance competing demands and prioritise resolutions. You will also work closely with our Operations, Growth and Front Desk teams.

Key Responsibilities

• Monitor inbound task request and allocate to appropriate technician or team member
• Update job notes and feedback to other team members
• Manage stock of commonly used parts and spares
• Organise recurring repairs and certificates
• Complete monthly reports and invoice property owners accurately
• Work effectively with other team members to ensure outstanding levels of guest satisfaction
• Communicate effectively with guests and landlords who you may encounter in person at a property
  
  
  

Your Key Skills & Qualities

• Excellent and effective communication skills
• Previous experience of residential or commercial property management
• Understanding of compliance for short-lets, HMOs and commercial property
• Think “outside of the box” and apply a “can do” attitude
• Experience using office software including Excel, CRM software and Task Management tools
  
  
  

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

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