Macmillan Project Caseworker

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We work in partnership with Macmillan Cancer Care supporting people with cancer and their families. We are looking for an enthusiastic, reliable, and confident person to join our Casework Team to help people to cope with the ‘cost of cancer’.

The ideal candidate will provide advice and support in person, via telephone, email and video call to patients undergoing treatment for cancer at Milton Keynes and Stoke Mandeville Hospitals.

Caseworkers will assist clients with complex welfare, debt and housing enquiries. This requires a good foundation knowledge of each advice area, so competence in these subjects is desirable, but full and ongoing training will be provided to support successful candidates in their professional development.

This is a challenging role, managing a demanding caseload and working with people at every stage of their cancer journey.

Applicants need to be –

• Computer-literate, although training on our case recording systems will be given.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgmental approach.
• Prepared to work independently, sometimes remotely and also from a variety of community-based locations.
  
  

A minimum of 12 months’ experience in an advice agency or similar setting is desirable. The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.