Lush Carlisle: Till Assistant (Seasonal)

Application Deadline: 30 October 2025

Department: Retail

Location: Carlisle

Compensation: £12.60 / hour

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
In this role, you’ll be one of the faces of the store, welcoming customers to the till desk and providing a fun, engaging shopping experience for the end of their journey. You’ll use knowledge to offer additional products based on the customers basket choices and help showcase our seasonal best sellers whilst at the till point. Working closely with the other till assistants, you’ll help drive sales, exceed targets, and create memorable moments that keep customers coming back. You'll also manage the till area to make sure it looks its best, and stock till displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.



Key Information

Hours available: 8-16 hours per week

Availability: Candidates must have Saturday and Sunday full day availability

Application Deadline: 30/10/25

Interview and Trial Shift Date: Week Commencing 27th October

Training: On the job as you go!

Start Date: 3/11/25

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment when they approach the till.
• Engage with customers to validate their purchases, provide them with exceptional customer service until the moment they leave and be able to add on additional products whilst at the till.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Maintain a clean, tidy, and visually appealing till area.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring till point displays are well-stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
  
  

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.




Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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