Logistics and Operations Support Lead

Job Overview

We are seeking a proactive and adaptable Logistics and Operations Support Lead to take ownership of our despatch and logistics functions, while providing wider support across Customer Service, cross-departmental operations, and the strategic rollout of Microsoft Dynamics 365 (D365).

This is a varied role ideal for someone who thrives on combining practical coordination with project thinking — supporting a newly appointed Operations Manager while also helping embed smarter processes and digital transformation across the business. (m/f/d)

Key Responsibilities

Logistics & Despatch Oversight

• Manage daily despatch operations: inbound/outbound flow, order prep, stock movement
• Liaise with 3PL partners to ensure stock accuracy and reconciliation
• Ensure compliance with customs and international shipping standards
• Enhance efficiency across transport, documentation, and warehouse processes
  
  

Operations & Customer Service Support

• Assist Operations Manager in tracking actions across production, CS, and logistics
• Bridge logistics, system workflows, and order fulfilment for the CS team
• Coordinate responses to operational issues, customer requests, and system handoffs
• Maintain visibility through reports, documentation, and shared tracking tools
  
  

D365 Implementation – Project Coordination

• Support project management of Microsoft Dynamics 365 rollout
• Coordinate workshops, gather process details, and follow up on implementation tasks
• Assist in testing, training prep, and change communication
• Connect Logistics, CS, Supply Chain, and Production functions during system transition
  
  

Process Improvement & Data Support

• Aid in reviewing and streamlining internal processes
• Collect and validate data to inform decisions and reporting
• Help document SOPs, workflows, and system usage guides
• Promote continuous improvement across operations
  
  

Your Profile

• Background in logistics, operations coordination or project support
• Strong problem-solving mindset and ability to work cross-functionally
• Proficient in Excel and confident working with data, reports, and dashboards
• Excellent communication and organisation skills
• Ability to manage competing priorities while staying calm and solutions-focused
• Exposure to ERP or system change projects (e.g., D365, SAP, Oracle) is a strong advantage
  
  

Bonus Experience

• Worked in regulated industries (e.g., pharmaceuticals, renewables, packaging)
• Participated in or supported cross-functional project teams
• Hands-on understanding of customer service processes or supply chain flow
• Experience with process mapping, change impact analysis, or user testing
• Desire to make a meaningful operational and strategic contribution in a growing business
  
  

Our Offer

• Competitive salary
• 238 hours holiday PA inclusive of bank holidays
• Pension scheme
• On-site car parking
• Eyecare voucher
• Long service award
  
  

Join our dedicated team of passionate colleagues who like to get things done!

We offer you a workplace in a stable environment at an international company which is an industry leader. In addition, interesting tasks with a high degree of management scope in a team that lives our values responsibility, performance and passion on a daily basis.

 

Moreover, we offer individual development opportunities, a wide range of MM-Academy training courses.

Interested? We look forward to receiving your CV.

As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview stage.