Leasehold Services Manager

About The Role

We currently have an exciting opportunity to join our team as a Leasehold Services Manager.

The successful candidate will lead our established Leasehold Team and ensure the continued delivery of excellent services to our 1700 leaseholders and shared owners.

Ideally, you will have a background in Leasehold Services and a working knowledge of the legislative and policy framework around this, however, we will also consider applications from experienced housing professionals, whether in the public or private sector.

You will have great team leadership skills and a proven track record of leading service improvements, and a commitment to the delivery of excellent services to customers as well as the ability to communicate effectively both orally and in writing to a range of audiences including our customers and our elected Members.

The role will involve:

• leading the Leasehold Services and Right to Buy Team with direct line management responsibility for 4 to 5 staff members
• assisting our project team on the imminent migration of leasehold and right to buy data to our new Housing IT system
• managing the service charge billing process, including liaising with other teams to prepare service charge estimates and year-end accounts
• overseeing and issuing Section 20 consultation notices for major works
• responding to lease enquiries including pre-sales enquiries
• managing applications for Right to Buy
• ensuring the team successfully recovers the service charges from leaseholders and shared owners
• dealing with Leasehold First Tier Tribunal matters and attending court when required
  
  
  

You will need to be proactive, reliable, work well under pressure, have good leadership skills and be a resilient team member. You will be working with a supportive and dedicated team.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

This is a full-time role, 37 hours per week.

We offer flexible working hours and the opportunity to work from home for 2 to 3 days per week, once your probation period has passed.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [email protected], Tenancy Services Manager or call 01293 438488.