Knowledge Support (20hrs per week)

This role is part of our Knowledge Stem within the Communications & Brand Pod, where we focus on disseminating information to staff, ensuring they always have what they need, and can access it when it matters.

As our Knowledge Support, you will have a key role in maintaining KnowledgeSphere, our content database, to ensure documents are kept up to date and that we have the right information accessible for staff when they need it.

What we need you to do:

• Make changes to existing documents on instruction from expert staff around the organisation, and the wider Knowledge team members
• Ensure a clear audit trail is maintained at all times
• Use Microsoft tools including SharePoint and Word
• Keep an eye out for issues and gaps in other team’s processes, perhaps spotted during conversations about existing content, and escalate these to the Senior Knowledge Specialist for further discussion.

As a person, you will:

• Be methodical
• Be good at both verbal and written communication
• Be willing to learn and open to change – this is a dynamic team, always looking for better solutions, so you’ll need to move with us!
• Have excellent administrative skills
• Be committed to the aims and ambitions of Red Kite Group and the broader issues of social housing.