Key Account Manager

Ready to make an impact and build lasting client relationships?

At Ground Control, we’re not just about meeting targets — we’re about creating real connections with our clients and helping them thrive. If you’re a customer service or office professional with a passion for relationship-building, this is your opportunity to take your career to the next level in a role that’s both rewarding and dynamic!

What You’ll Do

• Build and nurture strong client relationships that lead to long-term success.
• Take ownership of client contracts, ensuring they are profitable and sustainable.
• Generate revenue and new leads by identifying opportunities and collaborating with our business development team.
• Manage projects and oversee contracts to ensure timely delivery within agreed service levels.
• Support a thriving team with performance reviews, team goals, and recruitment efforts.
  
  

What We’re Looking For

• Previous customer service or office experience — we want someone who knows how to connect with people and get things done.
• Strong communication skills and a desire to help clients succeed.
• A results-driven approach with the ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office (Excel, Power BI, MS Teams).
  
  

Why You’ll Love It Here

• Work in a dynamic, supportive office in Billericay, with three days a week in the office to foster collaboration, innovation, and relationship-building.
• Flexibility and Growth: While we’re all about client success, we’re equally passionate about helping YOU grow and thrive with opportunities for training and advancement.
• A Focused, Client-Centric Role: Take pride in directly impacting client satisfaction, solving problems, and generating meaningful results.
  
  

Why Join Us

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.