Junior Shipping Clerk

Are you looking to kickstart or enhance your career in the fast-paced world of logistics? Do you want to work for a vibrant, forward-thinking organisation that values your potential? Are you passionate about delivering outstanding customer service and making a real difference in shipping operations?

This is an exciting opportunity for the right candidate to join our London Office in the Customer Service Department (Import Section II). We are seeking someone who is confident on the phone, customer-focused, and possesses excellent interpersonal skills.

If you are looking for a career with a well-established international company, this may be the ideal role for you. Previous experience in shipping is not required, as full on-the-job training will be provided.

In addition, you will have opportunities to progress within the company and further develop your career in the shipping industry.

The position will initially focus on the import side of Customer Service, but later training will also be provided on the export side, covering all areas of our Customer Service Department.

Objective

• Provide efficient and friendly customer service
  
  

Duties

• Work as part of the Customer Service Department, Import Section team to ensure the efficient, accurate, and timely handling of import matters, payment collection, and the return of empty import containers
• Perform credit control tasks
• Coordinate cargo insurance claims
• Trace and follow up on overdue import full and empty containers
• Manage import merchant haulage detention invoicing and payment collection
• 3rd country payments and email releases.
• Maintain UK customer mailing list
• Provide customer helpline support by email and telephone.
  
  

Requirements

• Must have the legal right to work in the UK without sponsorship
• Strong IT, organisational, and communication skills
• Experience in shipping, logistics, or customer service within an office environment is advantageous
• Honest, responsible, and punctual with the ability to work both independently and as part of a team
• Proactive attitude with excellent multitasking abilities
  
  

Benefits

• Subsidised lunch in our canteen
• On-site gym
• Cycle to Work scheme
• Sports and Social Club – monthly organized events for staff at discounted rates
• Interest-free Company Loan for Annual Season Ticket
• Employee Assistance Programme – offering 24/7 mental wellbeing support, counselling service, financial guidance, and legal consultations
• Personal Accident Insurance
• Optional Private Medical Insurance
• Life Insurance
• Income Protection Insurance
• Group Company Pension Scheme
• Pension advisory services with Annual One-on-One Pension Review Meetings
  
  

Meet the Organisation: Who We Are and What We Do

Join Evergreen Marine (UK) Limited, part of the global leading shipping organisation founded in 1968. We are dedicated to providing sustainable and innovative shipping solutions, prioritising environmental responsibility while delivering exceptional service. Our team is committed to ongoing training, career progression, and fostering a supportive working environment in the logistics, procurement, distribution, and supply chain industries.

If you believe you are the perfect fit for this Junior Shipping Clerk role and want to grow your career with a forward-thinking organisation, don't hesitate—apply now and take the first step towards an exciting future with us!