Junior Operational Services Manager

An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as a Junior Operational Services Manager within the Imaging Department.

This post offers an excellent opportunity for an individual wishing to gain exposure to a wide range of operational issues as well as staff management.

The post holder will be expected to deal with Complaints, Datix, the production and management of SOPs and well as ensuring staff are compliant with Stat & Mand training and conducting PDR’s when required.

The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential.

The Junior Operational Services Manager (JOSM) will be responsible for the assistance of the day-to-day administration and operational management support for Main Reception Areas and Help Desk within the imaging directorate at Royal Stoke and County Hospital. The JOSM will work closely with both the Operational Services Managers (OSMs) as well as linking in when required with the Senior Operational Services Manager (SOSM) to ensure a high standard of service delivery in line with national and local targets.

The post holder will be required to prioritise workload to ensure deadlines and targets are met.

To challenge in a positive manner current working practices and promote a culture of transformation and continuous improvement.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

For further details / informal visits contact: Name: Kim Clay Job title: Operational Services Manager Email address: [email protected] Telephone number: 01782 676309