Junior Disputes Officer

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

Check out the development opportunities in the Disputes team.

This is a Hybrid role, the Disputes team work from our Cardiff City Centre Office 3 days per week.

What You'll Be Doing

This is an exciting and challenging position for a highly motivated, customer-focused, and confident individual who is looking to be part of a high-growth financial services business. Reporting to the Disputes manager you will be part of a busy team responsible for the day-to-day management and resolution of all cardholder transaction disputes referred over by the Customer Service Team.

Engage with cardholders to advise on card transaction queries

Evaluate dispute claims to establish chargeback rights

Investigate the information supplied by the cardholder

Compile information and prepare cases for raising a chargeback

Create Chargeback Disputes for UK and US inline with Visa's timeframes and regulations

Keep up to date with the Visa Core Rules & Visa Product Services Rules

We're Looking For

At least 1+ year working within the card/payments industry

Experience with working within FCA regulations

You should have first-class communication skills, both verbal and written

Self-motivated, able to operate independently.

Demonstrates ownership and accountability for issues with a high attention to detail

An excellent work ethic with a real desire to drive improvement

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Salary starts from £26,000 DOE

Private Healthcare including dental and optician services through Vitality

Worldwide travel insurance through Vitality

Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.



Interview Process

First stage: 30-minute intro and values call with Talent Partner (Video call)

Second stage: 90-minute experience & team fit with our Card Fraud Manager and members of the team (In person)

Other Info

Check out our 'Top Tips' for interviewing.

Keep updated on new job opportunities by following us on Linkedin.

Email [email protected] if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)