IT Support Technician

Stowe are the largest family law firm and we’re also the fastest growing in the UK. But why should you take note?

We're the country’s largest specialist family law firm with over 400 colleagues specialising in family law across 92 offices. We’re the experts in what we do and the way we help our clients is exceptional. In the last few years, we’ve grown the business by over 150%, we’ve already laid the groundwork and we’re building something special. IT infrastructure and projects are a critical component of our plans and ensuring that these are mature and robust is critical to supporting this growth.

Reporting into our IT Helpdesk Supervisor, Dave, and working with our other IT Team members around the country you'll improve & develop Stowe’s IT offering. We’ve got a starting salary of up to £30k, as well as in-house training and development, and the freedom to develop your technical skills. You can be based remotely and work from any of our Northern offices. Although primarily home based, the IT Support Technician will be required to travel to existing offices throughout Northern England and assist other Technicians onsite in their areas as needed, this travel will involve the occasional overnight stay.

What would I get involved with?

• Assist the Team in the support and running of IT within Stowe Family Law.
• Receive, process and resolve IT issues from staff in a timely and cost-effective manner.
• Proactively support the Company IT, Comms and Mobile Phone Infrastructure.
• Take ownership of all IT issues assigned to you through to completion. Ensure that all issues are addressed and where appropriate escalated to the relevant support provider and are resolved as quickly as possible, with appropriate levels of communication.
• Conduct regular site visits to offices in your assigned region making sure that all office equipment is recorded on the asset register and is functional.
• Assist in the setting up of new offices and onboarding of new colleagues in your area
• Develop and maintain working relationships with internal and external stakeholders to ensure that the firm’s IT and telecoms resources are always fit for purpose and not an inhibitor to the firm’s growth and effective performance.

Requirements

• Previous experience in a customer facing support role (telephone and on site).
• IT Service management tools (Manage Engine preferred) and processes such as change, issue reporting & tracking, & asset tracking etc.
• Hardware fault resolution & remediation – monitors, peripherals, laptops and mobile devices.
• Network management
• Network Printing
• Microsoft Teams & Sharepoint
• Citrix Desktop
• Mimecast and Egress
• Experience with intune and Salesforce would be an advantage
• Telephony systems
• Active Directory – user and policy administration
• A full Driving license

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• Salary up to £30,000
• Bonus
• A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working

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