IT Support Assistant

IT Support Assistant - Ben Sherman - Leeds Based

Ben Sherman started out in 1963 producing standout button down shirts from a factory in Brighton. Over 6 decades later the brand is still producing standout shirts, but has also expanded to a full lifestyle collection rich in the brands DNA. From the early days the brand has been linked to music and British subcultures and that remains a core aspect of the brands appeal today.

We are on a fast paced expansion to build the brand up through our own retail stores, key wholesale partners and the boutique menswear stores that showcases the brand’s products & aesthetic to our broad customer base. To succeed in this expansion we are currently looking for talented, passionate individuals to drive the brand forward through it’s next evolution.

If you are passionate about being part of a British Heritage brand’s journey, why not join us?

Responsibilities:

• Provide user support related to Hardware, Software and Application issues in Windows/Mac/ environment
• Manage and resolve 1st and 2nd line IT Support incidents, working with 3rd partners where appropriate
• Management and support of all Mobile Devices, including Point of Sale Android tablets and iOS phones
• Managing support processes, including Starter/Leavers and Access Requests
• Working with 3rd party partners to ensure externally managed incidents are dealt with within agreed SLAs.
• Administration of Active Directory and Microsoft 365 environments
• Managing and updating documentation, ensuring information is current and shared, where appropriate, with support partners
  
  

Key Skills and Experience:

Essential Skills

• Desire to learn, with a genuine passion for all things IT
• Strong analytical and problem-solving skills
• Service focused with a desire to deliver outstanding standards of support
• Experience working in a Windows based support role
• Understanding of Active Directory, Exchange and Microsoft 365 products (including SharePoint, OneDrive and Teams)
• Excellent listening skills
• Takes ownership of issues and keeps all parties updated with regular progress reports
• Ability to work in an environment with changing priorities
• Action Orientated
• Highest level of integrity, honesty and trust
• Drive for results
  
  

Desirable skills

• Experience working with POS software
• Experience working with Microsoft Endpoint or similar technologies.
• Experience working with AV, Mail and Web filtering software.
  
  

Skills

Software Support

IT Support

Ticketing

Hardware Support

1st Line Response