IT Solutions Engineer - GammaLabs

A Bit About Us 

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We are looking for an individual who can fit seamlessly into the team and be proactive in their approach whilst thriving in our warm and welcoming culture. If this is you, read our requirements below and if you think you fit some or all of the criteria, hit apply!

What will you be doing day-to-day? 

• Collaborate with Technical Leads to drive IT projects from conception to completion.
• Coordinate with various departments to ensure project alignment with business objectives.
• Implement and manage security measures in collaboration with the security team to safeguard data and systems.
• Generate comprehensive reports and maintain detailed documentation for system configurations, processes, and procedures, while sharing knowledge and training others.
• Present findings and strategic recommendations to management.
• Lead the design, implementation, and management of IT engineering solutions to meet business requirements.
• Initiate and participate in service improvement initiatives.
• Ensure strict adherence to change control processes.
  
  
  

What you’ll need:

• Good knowledge of relevant technologies, programming languages, and tools.
• Good Experience with system architecture, software development, and network infrastructure.
• Ability to diagnose and resolve complex technical issues.
• Analytical skills to evaluate and improve technical solutions.
• Ability to explain technical concepts to non-technical stakeholders.
• Strong interpersonal skills to work effectively with diverse teams.
• Ability to build and maintain positive working relationships.
• Experience in managing and coordinating technical projects.
• Ability to prioritise tasks and manage time effectively.
• Degree in Computer Science, Engineering, or a related field.
• Relevant certifications (e.g. Azure ) are a plus.
  
  
  

What do we offer you? 

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family..
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.
  
  
  

A few things to note 

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is Hybrid from our Manchester office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! 
  
  
  

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.