IT Service Operations Technical Analyst

About Bodycote

At Bodycote, we’re more than the world’s leading provider of heat treatment and specialist thermal processing services — we’re a people business at heart. Our commitment to innovation and sustainability guides everything we do. With a global footprint and a culture that values collaboration, curiosity, and continuous improvement, we’re proud to offer an environment where you can make a real difference.

The Role

As an IT Service Operations Technical Analyst, you’ll be part of a dynamic Group IT team supporting over 4,500 users across 180+ global locations. You’ll deliver high-quality IT support and troubleshooting in a predominantly Windows environment, ensuring service levels are met and exceeded. From resolving incidents and requests to identifying and implementing improvements, your work will directly enhance Bodycote’s global IT service delivery.

You’ll take ownership of day-to-day infrastructure monitoring, engage in key upgrade and service improvement projects, and represent Group IT within the business — always delivering world-class customer service.

Key Essentials

Who We’re Looking For

• Broad technical knowledge of Windows Server and Client operating systems, Active Directory, DNS, DHCP, Exchange, and Group Policy
• Understanding of networking fundamentals (LAN, WAN, switches) and backup technologies
• Familiarity with mobile operating systems (Android, iOS) and antivirus solutions (preferably Sophos)
• Working knowledge of ITIL-based processes and service management best practices
• Strong communication, analytical, and problem-solving skills
• A proactive, flexible, and collaborative mindset with the ability to perform under pressure
  
  

Desirable

• 5+ years’ experience supporting complex Windows environments
• ITIL Foundation certification
• Experience with Microsoft cloud technologies (Office 365, Azure) and MDM tools (e.g., Intune)
• Relevant Microsoft certifications (MCSE, MCSA, MCDST)
  
  

What’s In It For You

• Career progression opportunities in a global business
• Exposure to international projects and cutting-edge technologies
• A supportive, collaborative culture where your development matters
• Join us at an exciting point of transformation, where your expertise will help shape the next chapter of Bodycote IT
• Competitive salary and comprehensive benefits package including pension, life assurance, wellbeing support, and 25 days’ holiday plus national holidays
  
  

Location & Work Pattern

This role is based in Macclesfield, with a hybrid working arrangement. Some travel may be required to Bodycote sites.

Ready to Apply?

If you’re excited by the idea of shaping the future of metallurgy with Bodycote, we’d love to hear from you. Why not explore this opportunity further, to start your journey with us.

Our services are a vital part of many manufacturing processes. We make metal stronger, more durable, and more corrosion resistant. Servicing local and international clients from highly accredited facilities our experience and expertise ensures we deliver to the quality and reliability demanded by the markets we serve and the products we deliver.