IT Service Desk Engineer

Department: IT

Location: Derby

Description

Ashgates IT became part of the DJH group last year, becoming our first office in the East Midlands. They are a progressive, proactive, and friendly IT solutions provider based at Pride Park, Derby.

As part of the Ashgates Group, the firm has grown incredibly over the years which has helped attract a talented team. They can provide a broad range of IT support, Cyber Security and Cloud solutions to businesses

Our recent merger with them gives us a platform to continue our growth into the future, whilst maximising the opportunities for our team. You can find out more about the partnership on our website.

Let's talk about the role...

As a Tier 1 / Tier 2 IT Service Desk Engineer, you’ll be fully immersed with our experienced IT team to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity for an ambitious person to make an impact within a dynamic team while focusing on delivering a great service to clients. You’ll:

• Diagnose, troubleshoot, and resolve technical issues, including hardware, software, and networking problems
• Confidently provide advanced support for Microsoft 365 services such as Teams, Exchange Online, SharePoint, and OneDrive
• Configure and troubleshoot routers, firewalls, and other network infrastructure
• Assist with Azure cloud services and Entra ID identity management tasks where applicable
• Maintain accurate records of incidents, solutions, and client interactions using ticketing systems
• Work closely with internal teams to escalate unresolved issues and ensure seamless service delivery
• Identify recurring issues to recommend process enhancements or preventive solutions.
  
  

Let's talk about you and your skills...

Hungry for a new challenge, you’ll:

• Have a minimum of three years’ experience in an IT support role, ideally within a service desk or managed service provider environment
• Have a strong technical expertise in Microsoft 365 administration and networking technologies (routers and firewalls)
• Be able to diagnose and resolve complex technical issues across hardware, software and network systems
• Be tech-savvy, with strong problem-solving skills and attention to detail
• Thrive in a collaborative and progressive environment
• Love getting to know people and be a fantastic communicator
  
  

Let's talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance
• Tailored learning and development
• Company pension
• A fully loaded wellbeing, social & community calendar.

You can read more about life at Ashgates IT here.

If this role with us as a Tier 1 / Tier 2 IT Service Desk Engineer sounds good, then what’s stopping you? Apply today!