IT Service Desk Analyst
Key Group
Date: 2 days ago
City: Preston
Contract type: Full time
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.
Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.
We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly.
What You'll Do
23 days holiday + bank holidays (rising with service)
Additional holiday purchase scheme
1 Well-being Day
1 Charity Day
Tier 1 pension (5% Employee, 8% Employer)
Simply Health & Life Assurance
A supportive and innovative workplace where you can thrive
If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.
Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.
We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly.
What You'll Do
- Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
- Log and track IT issues, ensuring colleagues receive timely updates.
- Troubleshoot and resolve technical problems efficiently across various systems.
- Collaborate with 3rd line support and external suppliers when needed.
- Assist with on-boarding new starters and managing system access.
- Ensure IT security and confidentiality are upheld at all times.
- Strong customer service skills with excellent communication.
- Experience in Windows Server, Active Directory, MS Office and more.
- ITIL Foundation qualification or equivalent experience.
- Ability to work in a fast-paced, agile environment.
23 days holiday + bank holidays (rising with service)
Additional holiday purchase scheme
1 Well-being Day
1 Charity Day
Tier 1 pension (5% Employee, 8% Employer)
Simply Health & Life Assurance
A supportive and innovative workplace where you can thrive
If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Treasury Assistant
RSM UK,
Preston
1 week ago
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...
Senior Care Assistant
TipTopJob,
Preston
2 weeks ago
A fantastic new job opportunity has arisen for a committed Senior Care Assistant to work in an exceptional care home based in the Preston, Lancashire area. You will be working for one of UKs leading health care providersA beautifully appointed care home for service users located in a unique parkland setting in Bamber Bridge and offers excellent residential care and...
Support Worker - Children
Aspris,
Preston
2 weeks ago
If you’re looking for an exciting and rewarding career, we encourage you to begin your journey with Aspris Care.As a Residential Support Worker, you’ll provide emotional support to our young people, some who may display disruptive behaviours, emotional and social difficulties. You will be part of a team who are like-minded and dedicated to caring for our children, working to...
