IT Service Analyst

Job Title: IT Service Analyst

Location: Runcorn (with occasional customer and business site visits

)
Salary: Competitive (based on experienc

e)
Working Pattern: Full-time, Perman

ent
About the Comp

any:
At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across th

e UK.
About the

Role:
The IT Service Analyst will monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight, while supporting the full contract lifecycle and ensuring financial and service-level compliance across all vendor engag

ements.
Responsib

• ilities:
  Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract o
• versight.Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure de
• ployment.Support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant
• services.Analyse financial data and support IT budget planning and cost r
• eporting.Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 a
• nd Excel.Support IT service catalogue and asset management, driving efficiency through continuous imp

rovement.
Quali

• fications:
  Strong financial and vendor management experience, particularly with IT contracts and cost reco
• nciliation.Advanced Excel and data analysis skills; attention to detail with a high level of numerica
• l accuracy.Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is
• desirable.Familiarity with Microsoft Power Apps or automation tools is an
• advantage.Effective communicator, able to liaise with internal teams and third-par
• ty vendors.Organised, independent, and process-driven with a focus on lean
• practices.ITIL Foundation certification or experience working within ITIL-aligned environments is
• desirable.NVQ-level qualifications in Finance or Business Administration is

desirable.
Requ

• ired Skills:
  Strong financial and vendor managemen
• t experience.Advanced Excel and data ana
• lysis skills.Experience with process documen
• tation tools.Effective communic
• ation skills.Organisational and independent wo

rking skills.
Pre

• ferred Skills:
  Familiarity with Microsoft Power Apps or au
• tomation tools.ITIL Foundation
• certification.NVQ-level qualifications in Finance or Business

Administration.
Pay range and compe

• nsation package:
  22 days (pro rata) annual leave plus bank holidays, increasing with l
• ength of service.Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare
• , prescriptions).iTrent Financial Wellbeing – an app to help manage and access y
• our pay flexibly.High street disc
• ounts and offers.Employee Assistance
• Programme (EAP).Contributor
• y Pension Scheme.Fully funded accredited training programmes through the Appre

nticeship Scheme.
Equal Oppo

rtunity Statement:
PHOENIX Medical Supplies is committed to diversity and inclusivit