IT Operations Lead

Location: Holly Road, Skegness

Job Type: Full Time, Permanent

Hours of Work: Monday to Friday, 9.00 am to 5.30 pm (with 1-hour unpaid lunch)

Salary Range: £38,000 - £42,000 (dependent on skills and experience)

Micronclean is one of the UK’s largest providers of workwear solutions and cleanroom consumables, employing over 450 people, predominantly in Lincolnshire. Our passion is to be the first to develop new technological solutions that change the shape of the markets we serve, creating quality and efficiency for our customers.

At Micronclean, our IT team provides industry-leading technologies to meet the needs of our internal and external customers, including our own garment management software and various web solutions for customer interfaces. We’re looking for a talented and passionate IT Operations Lead to join our IT team.

You will be part of a team of eight IT specialists who provide both hardware and software solutions. This role offers an opportunity to improve business efficiency and productivity through innovative and quality IT systems.

Your day-to-day responsibilities will include:

• Leading and mentoring the IT support team, providing coordination, guidance, and support for daily operations.

• Proactively monitoring, managing, and maintaining all IT infrastructure and systems, including servers, networks, storage, and cloud services to ensure high availability, performance, and security.

• Leading the development and implementation of infrastructure and support projects, ensuring alignment with organisational goals and objectives in line with the IT Strategy.

• Performing regular system audits and risk assessments to ensure compliance with evolving security standards.

• Collaborating with stakeholders to gather requirements and develop plans for infrastructure and support enhancements or implementations, prioritising regulatory and legislative changes.

• Providing second- and third-line technical support and guidance to end-users, troubleshooting and resolving IT issues.

• Creating and maintaining documentation for infrastructure and support configurations, processes, and solutions.

• Providing training and support to end-users to maximise system utilisation and efficiency.

• Travelling to local production plants and occasional travel to other UK or international sites if required.

Core Skills

Essential:

• Proficiency in managing and supporting enterprise server environments (e.g., Microsoft Windows Server, Active Directory, Group Policy, DHCP, DNS, IIS, RDS).

• Proficiency in managing and supporting Microsoft 365.

• Proficiency in managing and supporting backup and recovery systems (e.g., Veeam).

• Experience with virtualisation technologies (e.g., VMware, Hyper-V).

• Experience with storage technologies (e.g., HP Nimble SAN, NAS).

• Experience with network technologies (e.g., LAN/WAN, VPN, firewalls, routers, switches, wireless access points).

• Familiarity with cloud platforms (e.g., Azure, AWS, GCP).

• Strong knowledge of IT security principles, practices, and technologies.

• Excellent problem-solving and troubleshooting skills.

• Strong project management and organisational abilities.

• Good interpersonal skills.

• Ability to maintain excellence and deliver innovation.

• Full UK/EU driving licence.

Desirable:

• Bachelor’s Degree (or equivalent) in a related subject (e.g., Computer Science or STEM).

• MCSA, MCSD, MCSE certification or other Microsoft role-based certifications.

• Experience with Linux.

• ITIL 4 certification.

• Experience working with engineering devices (e.g., PLCs, IoT, AI cameras).

• Manufacturing industry experience.

• Cyber Security Accreditations or Qualifications.

We reserve the right to close this vacancy early or change the closing date if we receive a sufficient number of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Work for Micronclean as an IT Operations Lead?

• A generous yearly bonus paid every January to all staff.

• A relocation package of £2,000.

• Possibility to work from home for up to three days a week.

• 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service.

• Company Sick Pay scheme.

• Company pension contributions of 5% of salary.

• Employee Assistance Programme (EAP), private counselling, and other schemes to support employees with their mental health and wellbeing.

• Annual Family Fun Days, fully paid for by the business.

• A growing, family-owned, highly successful business, with a history spanning back to the 1920s.

• A strong commitment to investing in people and training, with a proven history of opportunities and promotions from within for employees wishing to progress.

About Micronclean

Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries, focusing on rental of specialist workwear for cleanroom industries (pharmaceutical, medical devices, aerospace) and protective workwear for manufacturing industries (engineering, automotive).

Micronclean also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada. The company has an ambitious vision for growth both in the UK and abroad, currently setting up its first factory outside the UK in Bangalore, India.

You may have experience in the following roles: IT Manager, IT Support Lead, IT Operations Manager, Systems Administrator, Infrastructure Manager, Network Operations Manager, Technical Support Manager, IT Services Manager, IT Project Manager, etc.

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