IT Assistant

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.

Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.

Our location

We are a Scottish start-up with 140 colleagues based around the UK and our Head Office is located in Dundee and our second office based in Edinburgh.

This is an office-based role, working from our Edinburgh Park office from Monday to Friday.

About The Team

In our wider tech team, this role will work from our small Internal IT team who support our Snappy colleagues with their IT setup, support and internal projects. Equally, this individual will work from our Edinburgh office where they’ll engage with colleagues from across our business.

About The Role

Your duties will include, but are not limited to:

• Act as the first line of technical support for all internal Snappy colleagues relating to hardware, software, networking and other Snappy tech (including laptops, mobiles, printers, etc). Trying to resolve issues and escalating issues to the second line or other appropriate teams as required.
• Support in the installation, configuration and maintenance of IT systems (both hardware and software).
• Maintain polite and speedy communications with end users via phone email and in-person whilst creating and managing tickets and/or raising incidents throughout the process.
• Perform routing checks on application and system functionality, updating software and applying patches as necessary. Equally, assisting with IT asset management including tracking, etc.
• Setting up new accounts and working with new employees during the onboarding process- including support and training of staff.
• Support the IT Manager with internal IT projects, migrations and infrastructure improvements.
  
  

About The Role

To be successful in this role, you’ll be/have:

• Ideally, experienced in IT Support or you’ll have completed appropriate training/education in this field
• Ability to support both hardware and software technical issues
• Proven knowledge of Windows Operation Systems including (but not limited to) Windows 10/11, MS Office Suite, Active Directory and basic networking (TCP/IP, DNS, DHCP)
• The ability to work with Active Directory
• Excellent interpersonal skills with the ability to communicate complex problems to those without the same level of technical knowledge
  
  

Ideally, you’ll also:

• Be able to support MacOS and Linux Operating systems
• Have knowledge of remote support tools as well as MS365 admin, Exchange and Sharepoint
• An understanding of ITIL practices
  
  

Who you are is as important to us as what you can do. Do these values and behaviours sound like something that would come naturally for you?

• Community: You’ll love getting to know your colleagues and thrive where you work with others.
• Be Snappy: You’ll be able to work quickly- whilst updating tickets.
• Breaking Barriers: You’ll love learning new things and trying new approaches
• Craic on: You’ll be comfortable juggling many plates and you’ll take learning when things don’t go to plan.
  
  

If you think you’ve got what it takes but hesitating…

At Snappy we’re all about Community, from the inside out. We hire great people from all walks of life with a wide variety of backgrounds that make our business stronger. We welcome everyone at Snappy that shares our values.

Scroll below to read more about our Snappy Reward.

Applying

Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.