IPMS Client Onboarding Co-ordinator

Your next adventure awaits here

Our Onboarding team is accountable for the successful implementation of our software 'Equinox' with new Enterprise level Subscribers and help introduce new complex features to existing customers.

The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.

As an Onboarding Coordinator, you will required to oversee a project plan for the whole process of onboarding a new client, so the skills to be a good Project Manager are also a must. You will be heavily involved in many face-to-face meetings with firms both in the UK and overseas and will have the right attitude to act as a great ambassador for the company. The successful candidate must be self-motivated, extremely organised, technically minded, pro-active and an excellent communicator.

This Role Will Include

• Understanding Subscriber requirements and devising often complex software solutions
• Managing onboarding projects and being accountable for key dates and phases throughout the project
• Managing the project team to ensure deadlines are met and work is being carried out in a timely fashion in line with the project timeframe
• Delivering key user and end user training, which will include technical personnel, senior executives and administrative staff
• Maintaining a high level of process quality and consistency as well as an excellent relationship with the subscriber
• Acting as a key account manager for each Subscriber that you onboard
• Successfully onboard new clients on to the Equinox platform
• Carry out ad hoc system configuration tasks for existing clients
• Supporting the sales team and Helpdesk as required to ensure high levels of customer care
• Working with clients to assess their requirements for being onboarded onto the system
  
  
  

The perfect match...

We’re looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:

• A first experience in a similar or related job role (Customer service)
• Good organization skills with a track record of managing multiple projects under tight deadlines
• Strong interpersonal skills with exceptional written and verbal communication skills
• Ability to work effectively with often demanding customers
• Ability to communicate technical concepts in simple terms
• Excellent attention to detail and high level of accuracy
• Ability to understand and provide solutions
• A sociable team player, who wants to be involved
• Willingness to travel to customer sites if needed
• Strong IT skills including Microsoft office
• Fluency in English with a second foreign language proficiency (ideally French and/or German)
  
  
  

Join Equinox, part of the Questel group, a growing international company, and live a great human adventure!

If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.

What we have to offer…

• Full time - permanent contract
• Flexible working hours, hybrid office/home working (or even full remote in the UK)
• 25 days annual leave that increases with length of service
• An inclusive culture and international team: Offices in the USA, EMEA and APAC
• Best of both worlds: agility and growth with structured onboarding and continuous learning
• A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work
  
  
  

Job location: UK - Leeds or full remote in the UK. This position is also opened in Slovenia (Ljubljana)

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.