International Service Delivery Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

As Service Delivery Manager you will be responsible for the operational follow up of international medium and large clients in SD Worx. You will be continuously striving for customer success & customer engagement, and through excellent communication skills and commercial drive ensure maximum client satisfaction.

You will also be part of the implementation project for new clients, then transitioning them to live services and follow-up.

Which tasks can you expect?

Perform service delivery management by:

• Monitoring and following up the relationship and the agreements made with the client
• Monitoring and following up of the services and invoicing
• Applying the necessary governance model with monthly and quarterly reviews
• Monitoring and reporting to the customer and internally in accordance with the agreements made and the SLAs
• Maintaining regular contact with clients to identify their challenges and formulate proposals
• Advising clients and communicating with impact, both verbally and in writing
• Promoting products and services according to the needs of our clients (up to executive level)
• Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved
• Helping the team to acquire knowledge by passing on his/her own expertise to colleagues

What do you have to offer?

• Minimum 5+ years of experience in service delivery management processes & governance for international customers
• Experience in the HR industry
• Experience in multicountry and complex projects
• Fluent in English
• Excellent communication skills
• Excellent customer service skills and a strong drive to achieve customer satisfaction
• Commercially driven, solutions driven approach
• Managerial experience with technical incident and escalation management is very welcome

What do we have to offer?

• A dynamic environment: flexible working hours and working from home
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Free language courses (during your working hours)
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!

As this is an international role open in multiple countries, the full benefits package depends on the specific location. Feel free to ask our Recruiters for more details!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.