Internal Sales and Account Developer

Department

Internal Sales

Responsible to

Head of Sales

Package

Competitive

Employment type

Full-time

Job location

Eastbourne, East Sussex

About the role: Working as part of a small office-based sales team, the successful candidate will provide excellent customer service to potential and existing clients, with a clear focus on offering technical advice on locking solutions, maximising sales, and customer retention.

Responsibilities

• Answer incoming enquiries through telephone calls and e-mails, responding in a timely, professional and courteous manner.
• Manage various company e-mail inboxes, assigning to the relevant salesperson as appropriate
• Provide competent technical advice, pricing and general customer service to existing and potential customers
• Pro-actively follow-up all quotations and technical information provided with a view to moving any negotiations to a level of closure, or involving a sales Manager as appropriate
• Contact a portfolio of existing customers via telephone on a cycle basis, to ensure customer satisfaction, learn of any potential requirements, and to increase market knowledge.
• Offer, negotiate and arrange purchase contract forms for scheduled and unscheduled deliveries over a 12-month period
• Analyse purchasing trends of existing customers.
• Monitor, review and update special pricing offered to specific customers.
• Manage a Business Under Negotiation (BUN) report showing current open negotiations
• Compile and provide reports on customers and activities where necessary
• Carry out any other reasonable duties as required
  
  

Requirements

• Educated to minimum GCSE level (or equivalent) with Maths and English
• Two years’ experience in a sales office of customer service role
• Excellent attention to detail, a willingness to learn and develop new skills
• A commitment to always providing a high level of customer service
• Good IT skills, particularly Microsoft Outlook, Word and Excel
• Able to work both proactively and efficiently as part of a team, and under own initiative
• Courteous, friendly and flexible at all times, with a positive approach to work.
• Working proficiency of a second European language (desirable but not essential)
• Eligible to work in the UK
  
  

Who are we?

At Camlock Systems Ltd, we’re proud of our history. With over 100 years of experience, Camlock Systems is a leading global manufacturer of electronic and mechanical locking systems and access control solutions. As a family-owned business now in its third generation, we’ve had time to perfect our craft and develop the products our customers really need.

We have got to where we are today by listening to our customers and developing technologies and services that solve their problems – whether it’s a security threat or key management.

Our Values

Create: As a family-owned business, born from generations of locking innovation, our history of success is down to the creative people who work here.

Innovate: If you’re a creative thinker, with drive and determination to progress your career, we’re looking for you. Innovation is intrinsic to our business.

Collaborate: At Camlock, we use our collective experience as a team to find solutions to the problems caused in security and access management.

To apply to become part of the team at Camlock Systems, please ensure that a covering letter is included with your application, outlining your suitability for the position, along with your CV.