Intake and Production Manager

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date - we are Europe’s leading online flower company, and the UK’s fastest growing ecommerce company according to the Financial Times, growing at +100%.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier). We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021. Together, we are active in 8 countries.

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Operations Team @ Bloom & Wild Group

The Operations Team At Bloomon And Bloom & Wild Is Split Into Two Sub-teams, Although In Practice There Is a Close Collaboration Between All These Sub-teams On a Daily Basis

Production and supply chain - centralized around our two main warehouses near Amsterdam and Birmingham the teams run our sourcing, supply chain, production and fulfilment operation. They cover the full range of products we process in our own warehouses: flowers, plants, gifts, food & drinks, packaging material and much more. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.

Fulfilment and Customer Operations - managing our partially outsourced sourcing, production and fulfilment in the UK, optimising our delivery organisation in all countries we are active in and servicing our customers with the Customer Delight team. The team works closely with our partners to achieve operational excellence and optimise for quality and customer satisfaction, delivery performance, capacity and associated COGS.

As a member of the ‘Production & Supply Chain’ domain, the Fulfilment Manager will be based at the Innovation centre which is situated just outside of Nuneaton (UK) and within easy reach of Coventry M6. The Innovation Centre opened in July 2021 and fulfils orders as part of the range expansion plans. You will have a direct reporting line to the Head of Warehouse and will be supported by the wider Operations Team (and the rest of the Bloom & Wild team of course!).

The Role And Ways Of Working

As an Intake and Production Manager, you’ll be an integral part of the site management team and take responsibility for the efficient running of the Intake and Production teams - receive and allocate stems and plants, assemble our bouquets, condition our stems on a day-to-day basis and ultimately be responsible to build a world-class fulfilment centre alongside with the Fulfilment Operations Manager.

You’ll be joining a well-established and operationally strong team, with a wealth of experience and dedication that will support you in achieving success. Everything you do will reflect the strong culture and values we’ve been establishing across our business since day one.

You’ll be hugely operationally and people-focused (2 direct reports and approx. 40 indirect reports), ensuring that we continue to deliver on our mission to delight our customers with every product they receive.

Responsibilities Will Include

• Advocate and enforce the site safety procedures, taking responsibility for all accident, incident and near-miss reporting
• Running shifts with the view to maximise operational efficiency and productivity and to ensure in time, in full and error free assembly of all bouquets
• Ensure that the received product allocations and preparation is getting done on time, in quality
• Effective labour planning, training and development
• Accurate completion of Shift Performance Reporting across Intake and production
• Working alongside the Quality Manager to ensure all products produced at the UIC are in line with our quality standards
• Responsible for all people related activities including but not limited to employment relations cases such as; Investigation, Disciplinary, Absence and return to work meetings
• Continuous improvement across Intake and production, seeking new ways of operating and initiatives
• Collaboration between cross functional teams (Supply Chain, Central Operations Planning).
  
  

Ways Of Working

• This role is a full time role and will require you to work on site from Monday to Friday from our Nuneaton site
• Flexibility in working hours, including early starts, is essential to meet the needs of our dynamic and fast-paced operation
• You will report directly to the Head of Warehouse.
  
  

You Have

• Minimum of 3 years experience as Operations Manager in a warehouse environment (horticultural/food manufacturing experience is a plus but not essential)
• Relevant People Management experience in leading a team and shifts
• Intermediate MS office skills (Word, Excel, PowerPoint) with the ability to identify an issue and problem solve to resolution
• Strong communication skills
• Comfortable reporting data using Excel
• Structured approach to work with an ability to plan ahead and problem solve issues
• Proven ability to manage and thrive during busy peak periods, including handling high-pressure situations and ensuring smooth operations during our 3 key seasonal peaks each year
• Fluent in English, both written and verbal
• You’ll embody all of our values: Stay Open Be Curious, Think Deeply Act Swiftly, Care Wildly, Lead Change For Good, in everything that you do.
  
  

Working Environment

The safety and wellbeing of our team is our primary concern. Through the implementation of stringent coronavirus controls we have been able to continue operating our warehouses safely but will continue to monitor the situation and follow government guidelines.

Our Perks And Benefits

• 25 days holiday, with an additional day off for your birthday, plus bank holidays, totalling 34 days, per annum. There is also the option to buy an extra 5 days holiday.
• Pension Contribution.
• Health cash plan through Simplyhealth.
• Personal Development Budget.
• Discounts on our blooms!
• Enhanced Family Friendly Policy.
• Workplace nursery - a salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Free onsite parking.
• Equipped kitchen with snacks.
• Lunch & Learns.
• Bloom & Go Wild trips (once we’re able to again).