Insurance Claims Handler/Administrator – Part-time

Based in Cheltenham town centre, M R Ratcliffe Consultants Limited is a specialist insurance broker focusing on the transport industry.

We require a Claims Handler/Administrator with previous claims and insurance experience to work as part of our small claims team. The purpose of this role is to deal with all aspects of customer claims, including first notification of loss, dealing with insurers and loss adjusters, together with all associated telephone and administration tasks.

Key tasks:

• To process claims by telephone or correspondence as appropriate
• Liaise with customers, insurance companies and loss adjusters by telephone and correspondence
• Transmit photographic and video evidence to insurers
• Maintain customer records on bespoke software system and manual files

Candidates should ideally have the following skills:

• An understanding of commercial insurances including commercial vehicles, fleets, goods in transit, employers liability and public liability
• A good working knowledge of Microsoft Outlook, Excel, Word and Sirius (or experience of using a similar system)
• Experience of working in a similar role
• A confident telephone manner and the ability to be accurate and precise whilst working under pressure and meeting deadlines
• A friendly and approachable personality with the ability to adapt to customer requirements with patience and understanding

Hours of Work: Part-time - Monday to Friday – hours negotiable

Holiday: 31 days per annum including Bank Holidays (pro rata for part-time)

Salary: Negotiable depending upon experience

Pension and Death in Service Schemes: available after qualifying period

If you feel you have the relevant skills and experience, please forward a copy of your CV, indicating your salary expectation by clicking on Apply Now.

NO AGENCIES PLEASE