Insights Manager

Job Link to apply:

https://mdiglobal.clayhr.com/jobboard/#/position/view/348270/Insights_Manager_-_UK

ABOUT MDI:

At MDI, we believe that the way in which people communicate with one another, access information, and interact with brands continues to develop and evolve due to the mobile device.

MDI focuses on delivering high-impact market research outcomes through innovative, in-the-moment, fast turnaround, and cost-effective mobile data collection and interrogation. We facilitate better business decision-making for our clients through a deep understanding of their consumers and what makes them tick.

We are looking for a quantitative researcher who has at least 3 years of agency-side experience, who is proactive and analytical with a working understanding of statistical techniques and advanced PowerPoint skills. A passion for shaping impactful strategies is essential.

OVERVIEW OF THE ROLE

This is an exciting role in a rapidly growing global Company.

We are agile and “all-hands-on-deck,” with close collaboration across teams in Australia, the Americas, and Africa.

The role involves working with global and Europe-centric clients, helping to develop creative research solutions that meet their information needs. You will support a range of industries and diverse business areas, including portfolio management, territory and platform development, strategic planning, customer experience, product development and evaluation, as well as brand & communications development and measurement.

This is a United Kingdom-based regional role. The bulk of your time will be working from home with regular in-office team catch-ups in London.

REQUIREMENTS FOR THIS ROLE:

• Minimum 3 years’ experience in a research agency. (a must)
• A formal qualification in marketing, psychology, sociology, mathematics, business management, or a related discipline would be considered an advantage.
• Robust agency side experience - market research experience with a solid understanding of quantitative research processes (online/ mobile beneficial) and some knowledge of qualitative research (a plus).
• Fluent in English – is a must (additional European languages a benefit)
• Project management skills: hands-on end-to-end in managing projects from inception to completion, ensuring seamless execution and comprehensive delivery of results.
• Questionnaire design, experience
• Statistical analysis and data checking
• Reporting, storytelling, and presentation experience
• Digitally savvy – advanced PowerPoint skills (required), advanced Excel. Experience with SPSS or statistical programmes. working knowledge of dashboarding topics as Power BI, Tableau, Displayr etc (a strong advantage)
• Proactive communicator: a strong communicator with good presentation skills.
• Attention to detail must be strong.
• The ability to work within tight deadlines.
• A strong team player, with flexibility to work collaboratively as well as autonomously.
• Proactive problem-solver, but not afraid to ask for assistance.
• Analytical Skills: Strong analytical and problem-solving skills to interpret data and provide actionable insights.

KEY PERFORMANCE AREAS

Reporting to the Client Service Director (Europe), and a dotted line to the Head of Europe, your key roles and responsibilities would include:

RESEARCH DESIGN:

• Appraising client briefs together with other team members to understand client needs and business objectives.
• Providing input into the development of proposals.
• Questionnaire design and implementation.
• Designing and deploying tasks on our mobile platform.
• Collaborating with Scripters to ensure questionnaires function effectively in real-life scenarios. Overseeing script testing before field deployment (self or through line report(s)), to ensure an optimal consumer experience and eliminate errors.

PROJECT MANAGEMENT:

• Managing projects from the design phase through to fieldwork, data extraction, and reporting.
• Ensuring specific tasks are completed according to the project schedule and to budget.
• Proactive client communication.
• Highlighting any project management concerns with line management to ensure seamless client service.
• Managing research suppliers, such as field providers.
• Proactively overseeing quotes and costs for research tasks.
• Building and maintaining strong supplier relationships to ensure the best project outcomes for MDI.
• Scheduling and participating in regular project planning and review meetings.

REPORTING & INSIGHTS DELIVERY:

• Collaborate with team members on all aspects of reporting, such as the analysis requirements, inputting and verifying chart data, and assisting with report commentary and summaries.
• Reporting, charting with strong visual aesthetics (advanced PowerPoint skills essential).
• Storytelling and presentation of results.
• Providing insight recommendations that align with the client’s research and business objectives.
• Creating client reports that deliver actionable insights and findings for each research project.

CLIENT MANAGEMENT, GROWTH AND ACQUISITION:

• Building strong relationships with existing clients and consistently exceeding expectations across all projects.
• Working with the Client Service Director to identify and secure new business opportunities within existing accounts (upsell/cross-sell) to support revenue growth through account expansion, based on current account size and client engagement levels.

WHAT WE CAN OFFER YOU

OUR VALUES:

o We are In-The-Moment

We are true to our mobile heritage and offer and are committed to accurate In-The-Moment behavioural measurement.

o We are Present

We show up, give our all, whilst respecting and honouring our personal and family needs.

o We are Client Centric

Clients define our destiny. We respect their needs and always go the extra mile.

o We are innovative

We challenge the status quo. We are continuously improving how we bring our clients closer to their consumers.

o We are caring

We are inclusive, respectful, honest, and fair in all our dealings. We give back and support the community around us.

The Nuts and Bolts:

• Fully Remote but with weekly face-to-face catch-ups (in London) – work from wherever you’re happiest and most productive
• A variety of intellectually challenging and interesting work
• The ability to influence business decisions and shape strategy
• Learning & Development – Ongoing access to training and growth opportunities
• Supportive Team Culture – Inclusive, fun, and always collaborative
• Team Engagement Activities – Virtual engagements throughout the year

The Way we live our Values:

o Clear pathways for growth and advancement

o A leadership team that listens and acts on feedback

o Autonomy in your role & trust in your decision-making

o Support for mental health and well-being initiatives

o A diverse and inclusive environment where everyone feels valued

o A culture of recognition where achievements are celebrated

o A culture of learning where mistakes are seen as opportunities to improve

JOIN THE MDI TEAM - TO LOVE WHAT YOU DO EVERY DAY!

Job Link to apply:

https://mdiglobal.clayhr.com/jobboard/#/position/view/348270/Insights_Manager_-_UK