Infrastructure and Support Engineer

At Grandir UK, we are seeking an Infrastructure & Support Engineer to provide hands-on technical support across our network of childcare nurseries. This role is vital to ensure our sites remain operational, secure, and up to date with the latest technology.

This is a field based role with regular onsite visits across our nurseries, alongside the opportunity to work from home and within our support office.

Join us and enjoy the following a host of attractive benefits including:

• Holiday 23 days plus bank holidays (3 days must be reserved for Christmas shut down). 
• Generous discount on childcare. 
• ‘Wellbeing Day’ – an extra day off each year, just for you, outside of your holiday allowance. 
• Private Medical Insurance: Bupa or equivalent. 
• 24/7 remote GP appointments. 
• Healthcare cash plan - Claim cash back on medical procedures such as dental care and physiotherapy. 
• Death in service policy. 
• Employee Assistance Programme (EAP). 
• Recommend friends and family to work for us and be rewarded with a cash bonus. 
• Grand Event Leave Employees with 2 years’ service or more are eligible for up to one week of additional paid leave to celebrate a significant life event (e.g., wedding, civil partnership, milestone birthday, or similar).
• Discretionary Sick Pay Employees may be eligible for up to 5 days’ discretionary sick pay after completing their probation period (subject to management approval)
  
  

What you will be doing

• Responding to onsite technical issues including network outages, hardware failures, and connectivity problems.
• Installing and upgrading networking equipment, computers, and connectivity services, across our nursery sites.
• Auditing IT infrastructure at each location and maintaining accurate documentation.
• Supporting proactive initiatives such as site refreshes, hardware lifecycle management, and technology rollouts.
• Collaborating with the Service Desk Team Leader to ensure seamless handoff between remote and onsite support.
• Maintaining and updating our internal documentation platform.
• Liaising with technology partners, nursery managers and staff, to ensure minimal disruption during support visits.
• Ensuring compliance with cyber security best-practices and safeguarding policies.
• Supporting onboarding of new nurseries, technologies, and suppliers.
  
  

What we are looking for

You’ll have a strong background in hands-on IT support, with experience in networking, hardware troubleshooting, and site-based service delivery. You’ll be comfortable working independently, managing your own schedule, and communicating clearly with non-technical staff. A proactive mindset and attention to detail are essential, along with a passion for improving user experience and infrastructure reliability.

Essential qualifications & skills

• Proven experience in field-based IT support or infrastructure engineering.
• Strong understanding of networking principles (Wi-Fi, switches, routers, firewalls).
• Excellent troubleshooting skills across hardware and software.
• Ability to work independently and manage a dynamic workload across multiple sites.
• Strong communication and customer service skills.
• Experience maintaining technical documentation.
• Full UK driving license, own vehicle and willingness to travel.
• Excellent workload and time-management skills.
• Able to successfully pass an enhanced DBS check.
  
  

Desirable qualifications & skills

• Experience supporting multi-site organisations.
• Familiarity with ITSM tools and service desk processes.
• Project delivery experience (e.g. site refreshes, hardware rollouts).
• Relevant certifications (e.g. CompTIA Network+, Cisco CCNA, Microsoft MCP).
• Experience in childcare, education, or similar regulated environments.
  
  

Grandir UK is committed to safeguarding and promoting the welfare of children and young people and an enhanced DBS check will be required for this role.

We are an equal opportunity employer and select staff on merit, irrespective of age, disability, gender reassignment, marriage & civil partnership, race, sex, sexual orientation, religion, or belief.

#Information Technology #IT #Team Leader #Nursery #Nursery practitioner #Nursery nurse #early years foundation stage #early years

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