Inbound Call Centre Executive

About The Role

Key Tasks and Responsibilities

• On the job training will be provided
• Responsible for taking a high volume of inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day.
• You will have a clear, concise, and professional telephone manner.
• Ability to engage and build strong rapport with customers.
• Ability to provide written and verbal quotations for potential orders.
• Processing online orders including those received by email, this could be up to 300 emails per day coming into the inbox
• Accuracy is paramount and a detailed approach is essential
• Occasionally be the initial point of contact for complaints/ dissatisfaction.
• Confidence to make outbound calls to customers with adjustments or rescheduled work.
• Work closely with Traffic Planners & Operations Team to ensue service delivery.
• Ability to work as a team, prioritising by way of work flow
• All aspects of office administration
• Ability to work in a faced paced, ever changing environment
• Everyday is different in our team, the variety of work changed everyday, so you need to be able to adapt to the environment and change to the work flow within the department
• Immediate start available, Other call centre experience would be
  
  

Candidate Requirements

• A confident and professional telephone manner
• Excellent communication skills, both verbal and written
• Enthusiastic and hardworking
• The ability to work on one’s own initiative.
• Ability to work under tight deadlines
• Someone who drives due to location of site its best accessed via car.
  
  

About You

About Us

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Beauparc aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside.

(DE&I Policy Statement)