Implementation Project Manager

Job Description

Implementation Project Manager

LOCATION: Gloucester, UK

HYBRID MODEL: 3 days a week in the office

FULL TIME, PERMANENT ROLE

Our dynamic IR Project Management Team is seeking an enthusiastic Implementation Project Manager (internal title – Onboarding Specialist) to join us in delivering top-notch support and services to our valued clients. In this role, you will become a subject matter expert on all Notified products, tailoring solutions to meet each client’s unique Investor Relations needs. You will provide consultative service and oversee the seamless technical implementation of our products.

As a crucial member of the team, you will ensure projects are delivered on time, within scope, and on budget. Additionally, you will showcase our organization's capabilities to clients, identify new sales opportunities, and collaborate with account managers and sales teams to drive business growth.

Day to day responsibilities of the role include, but are not limited to:

• Client Liaison: Be the primary point of contact for assigned clients, delivering exceptional consultative support and ensuring their needs are met.
• Tailored Implementation: Customize and implement our products (IR websites) to meet specific client requirements, ensuring seamless integration and satisfaction.
• Project Management: Manage, prioritize, and participate in activities related to completing assigned projects or tasks efficiently.
• Transparent Communication: Keep clients informed about development timelines, ensuring all deliverables are on schedule and up to standards.
• Status Reporting: Provide management with detailed status reports on project progress and timelines.
• Team Collaboration: Work closely with internal teams to guarantee high-quality and timely service delivery to our clients.
• Client Education: Educate and train clients on product features, enhancements, and industry best practices throughout their customer lifecycle.
• Issue Management: Handle technical and program issues efficiently to maintain operational excellence and ensure quick resolutions.
• Client Satisfaction: Consistently exceed client expectations by thoroughly evaluating requests and providing mutually beneficial solutions.
• Quality Service: Identify obstacles to delivering top-tier customer service and communicate them to management with actionable feedback.
• Industry Knowledge: Stay updated on changes in the investor relations and public relations space to maintain relevant and informed service.
  
  

What You Should Bring

• Bachelor's degree from an accredited college or university in communications, marketing or business administration required. Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in client service required.
• Minimum of 2 years of project management experience required or equivalent
• Proficient in English, both written and verbal required.
• Previous experience working in a SaaS environment is very beneficial.
• Strong Computer Skills (HTML and Photoshop – very beneficial!).
• Excellent customer service skills.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.
  
  

Why Notified…

We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

What We Offer

• A diverse international work environment - global collaboration with team members in 17 countries!
• Comprehensive health benefits and wellness programs.
• Flexible work arrangements. This role will be based out of our Gloucester office, located at Corinium House, Barnwood Point, Corinium Avenue. Our expectation at this time is that you would work from the office on Tuesday, Wednesday, and Thursday with flexibility to work from home on Monday and Friday.
• Regular learning sessions, team-building events, and activities.
• Annual social events, including Summer and Christmas parties.
• A culture that celebrates innovation and creativity.
• Access to our virtual university, offering over 8,000 online courses.
• Quarterly Recognition Awards.
• A rewarding Referral Bonus Scheme.
  
  

About NOTIFIED!

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Join the Best In Class!

• “Best Press Release Distribution Company,” MarTech Breakthrough Awards
• “PR Innovation of the Year,” Gold Stevie Winner, 2023 American Business Awards
• “Marketing/Public Relations Solution,” Gold Stevie Winner, 2023 American Business Awards
  
  

What’s Next…

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process. If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you!

Apply now to join our successful team!

Please Note

Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.