Implementation and Transformation Lead

Implementation and Transformation Lead

c. £82500 per annum

Bedford

Permanent

Hybrid Working

Make a real difference at the Money and Pensions Service (MaPS)

We are looking for a Pensions Dashboards Implementation and Transformation Lead to drive the successful integration of the Pensions Dashboards Programme (PDP) into MaPS’ day-to-day operations. This is your chance to turn strategy into reality, leading the practical delivery work that will ensure MaPS is ready, aligned and equipped to operate the Pensions Dashboards Service (PDS) sustainably, while also laying the foundation for MaPS’ future leadership in the pensions dashboards ecosystem.

You’ll be part of a dynamic, mission-driven team dedicated to helping people across the UK improve their financial wellbeing.

Role Overview

Lead operational delivery and transformation activities to embed pensions dashboards into MaPS’ business-as-usual environment.

Lead operational delivery and transformation activities to embed pensions dashboards into MaPS’ business-as-usual environment. You will develop toolkits, playbooks, and procedures, run readiness activities, and coordinate teams across MaPS to ensure systems and people are fully prepared for go-live. Your work will remove operational barriers, support staff confidence, and ensure a smooth transition to a high-quality dashboards service.

Key Responsibilities:

• Lead the operational delivery of dashboards implementation into MaPS business-as-usual.
• Drive organisational change and readiness by preparing teams for a smooth transition
• Develop practical products and procedures to support implementation, including toolkits, playbooks, onboarding materials, and operational guidance.
• Manage internal readiness activities such as walkthroughs, workshops, communications, and business rehearsals to support staff confidence and capability during transition.
• Identify, escalate, and resolve operational blockers and interdependencies to ensure smooth and effective delivery.
• Coordinate across functions to align readiness and operational delivery with the dashboards operating model and governance requirements set by the Head of the Pensions Dashboards Business Function.

We’re looking for someone who is:

• Practical and delivery-focused: You can turn high-level strategy into clear, actionable plans.
• A confident organiser: You can coordinate people, systems, and processes, keeping complex work on track.
• A collaborative leader: You build trust and work well across teams to achieve shared goals.
• Calm under pressure: You can navigate ambiguity and find solutions to unblock progress.
• People-centred: You know how to engage, support, and prepare teams for change.
• Experienced: You bring a strong background in operational delivery, service transformation, and change management within complex or regulated environments.

You will need to demonstrate the following skills and experience:

• Experience in operational delivery, change management, and service transformation, ideally within complex or regulated environments.
• Proven ability to turn strategy into practical implementation, developing clear plans, resources, and guidance to support organisational readiness.
• Expertise in creating transition tools, such as toolkits, playbooks, and procedures that enable smooth and sustainable service integration.
• Strong facilitation and engagement skills, with experience leading internal readiness activities like workshops, walkthroughs, and rehearsals.
• Excellent problem-solving and organisational capabilities, with a focus on identifying and removing barriers to ensure delivery success.
• Confidence working across strategic and operational levels, aligning teams and systems during periods of significant change.

This role offers a unique opportunity to make a tangible impact on financial wellbeing across the UK while developing your leadership experience in a high-profile transformation programme.

If you’re motivated by practical delivery, thrive in a collaborative environment, and want to be part of a service that helps people build better financial futures, we would love to hear from you.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
• We care about our colleagues and the people whose lives we are here to transform.
• Connecting
• We will transform lives through our ability to make positive connections.
• Transforming
• We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS00895

Close Date: 22/07/25