Human Resources Advisor

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Human Resources Advisor

We are seeking a proactive and collaborative Human Resources Advisor to join our People Team within our Energy Services sector, based in our Bathgate offices in Scotland. The successful candidate will deliver HR advice, guidance, and support to colleagues and managers, enabling the business to achieve its strategic goals while maintaining compliance with HR legislation and best practice.

Key Responsibilities

Employee Relations

• Provide comprehensive and pragmatic HR advice and guidance to managers and employees, to facilitate early resolution of difficult, complex or sensitive employee relation issues, ensuring that the risks associated with each case are managed in line with Company policies.
• Support and manage employee relation cases relating to disciplinary, grievance, sickness and performance cases. This includes providing advice to managers on policy, legislation, liaising with external bodies such as Occupational Health, supporting formal investigations and hearings
• Advise and coach managers on interpreting HR policies in accordance with Group, current legislation, to ensure consistency, accuracy and best practice
• Ensure timely resolution of employee relation issues by maintaining effective relationships with managers
• Support the Head of HR in change issues, such as TUPE and restructurings
• Manage all sickness absence cases in collaboration with managers to reduce sickness absence in line with the key KPIs.
  
  

Employee Engagement

• Lead on the employee engagement survey, ensuring feedback and results are shared and actioned.
  
  

Onboarding

• Take ownership of and lead the delivery of a comprehensive employee induction program, ensuring a smooth and engaging onboarding experience.
  
  

Reporting

• Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends analysis.
  
  

Projects

• Support the HR team in developing key projects to support the business needs.
  
  

Essential Criteria

• Demonstrable experience in HR advisory roles, with a good grasp of employment legislation and how to apply pragmatically.
• Ability to build credible working relationships with key stakeholders.
• Experience in supporting multidisciplined workforce
• Strong employee relation skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability.
• Attention to detail with clear and simple communication skills, both verbally and written
• Results focussed and ability to translate these into actions and solutions.
• Ability to remain calm under pressure.
• Ability to prioritise workload and take on multiple HR activities.
• Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen.
• Proficient in MS office applications.
  
  

Desirable

• Desired experience within a similar sector, or other industry experience or similar
• CIPD qualification or relevant HR qualification
  
  

What We Are Offering.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 32 days annual leave inclusive of bank holidays
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave (dependant on length of service).
  
  

In addition, the role offers:-

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service and Employee assistance programme (EAP), available 24/7, 365 days, for employees and their immediate family.
• Salary sacrifice benefits, Bike2Work, EV Car and Technology scheme.
  
  

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [email protected]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.