Human Factors Specialist

Human Factors Specialist

Salary from £61,737 (depending on experience, competitive)

Up to 10% bonus

Hybrid working model - based at our offices in Sunderland or Leeds

Are you driven by a curiosity for how people interact with complex systems, and passionate about using that insight to keep them safe? Do you want to shape culture, influence behaviours, and make a real impact on safety outcomes in a dynamic organisation where people are at the heart of everything we do?

If so, we have a unique opportunity for you to join us as a Human Factors Specialist. In this role, your expertise, innovation, and guidance will help shape a business that truly puts people and safety first.

At Northern Gas Networks (NGN), we know that safe, reliable operations begin with understanding people. That’s why we’re looking for someone who can embed human factors thinking at every level of our organisation, making safety not just a process, but a mindset.

A full UK driving licence is a requirement for this role, as travel will be expected across our network

Key Accountabilities & Responsibilities

• Human Factors Expertise - provide specialist advice to managers and teams across the business
• Culture & Behaviour Change - drive programmes that foster a learning and fair culture through culture and behaviour change initiatives
• Safety Systems Integration - embed human factors principles into processes and investigations
• Task & Shift Design - analyse work, design safe job/shift patterns, and manage fatigue risks
• Project Leadership - lead cross-business safety projects and improvement campaigns
• Reporting & Insights - deliver clear, actionable reports to senior leaders and regulators
• Industry Engagement - act as a point of contact and engage with external stakeholders, such as the HSE and industry groups

What we are looking for

• Strong knowledge of health & safety legislation in safety-critical industries
• Hands-on experience applying human factors principles in real-world operations
• Expertise in ergonomics, fatigue management, task and shift design, and human error reduction
• Proven ability to influence behaviours and drive cultural and organisational change
• Skilled in integrating human factors into safety systems, processes, and investigations
• Excellent communication and engagement skills across all levels, from engineers to senior leaders and regulators
• Strong analytical and problem-solving ability, with a practical approach to complex issues

Qualifications & Requirements

• BSc Human Factors / Ergonomics / Organisational Psychology or equivalent
• Member of IEHF

Desirable: NEBOSH Certificate

Ready to make a real impact? Join us and help shape a safer future where people and safety come first.

What we offer you

• Salary from £61,737 per annum
• Up to 10% bonus per annum
• 25 days annual leave (plus recognised bank holidays and 2 half days over the Christmas period
• SSP for the first 2 calendar days then occupational sick pay
• A generous stakeholder 5/10 pension scheme
• Flexible benefits and salary sacrifice options... from discounts on a variety of UK attractions, gym membership, restaurant discounts, experience days... and much more!
• An array of fantastic family-friendly policies such as 6 weeks paternity leave (for eligible employees) and 6 months' full pay for employees on maternity leave (for eligible employees), as well as shared parental leave and many more!

We are... Northern Gas Networks. We deliver gas to 2.7 million homes and businesses in the North East, Northern Cumbria and much of Yorkshire. That’s around 6.7million individual customers. We don’t generate or sell the gas, but we transport it to homes and businesses in our region through a vast network of underground pipes. In fact, we own and maintain more than 37,000km of gas pipes - enough to stretch from Leeds to Sydney and back again. We cover large cities like Newcastle, Sunderland, Leeds, York, Hull, and Bradford, and our work extends to rural areas like North Yorkshire and Cumbria.

Our Values are at the heart of what we do. In addition to your key responsibilities, you will incorporate these into the daily life of your role. We are… Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious and most of all we are Happy!

Our Equality, Diversity and Inclusion culture at NGN is embedded in everything that we do. We will be delighted to hear from a diverse range of applicants, so we can continue to grow our great team of people. We are proud to support the Armed Forces Covenant, helping ex-services personnel back into employment, as well as being members of WISE (Women in Science and Engineering) and we are committed to delivering our ‘Opportunity Action Plan’ having signed the Social Mobility Pledge campaign, whereby we will establish our business as a ‘force for good’ in the communities that we serve.

Next Steps - Please apply by clicking apply and uploading your CV. We love to see how your experience and skills are transferable to this role so please ensure these are all included in your application. Once the advert has closed, we will be contact within one week to let you know if you have progressed to the next stage. We are looking to hold interviews for this role throughout October. We look forward to receiving your application for the role.

If you require adjustments to support you throughout the recruitment process, we want to hear about how we can help.