フィールドサービスエンジニア （GC, GC/MS）*西日本担当

Job Description

当社化学分析機器である、GC, GC/MSのフィールドサービス業務全般。（カスタマエンジニア業務）

お客様先で、上記担当製品の装置の据付と操作説明、確立されているアプリケーションの検収を実施して頂きます。

また、バリデーション作業と点検業務、故障診断と修理、サポート商品の販売促進など、幅広い業務をお任せいたします。

担当エリアは関西を中心に西日本となります。

Qualifications

化学、電気、機械などの専攻卒（高専卒以上）

要普通自動車運転免許

GC, GC/MSの分析機器のエンジニア業務もしくはユーザーとしての経験が３年以上。

英語（抵抗のない方） TOEIC500相当以上

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

100% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support

Job Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!

Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS.

The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.

The position will be based in our Cheadle Agilent Office (hybrid model).

Principle Duties/Responsibilities:

• Provide high level of technical application support related to our Agilent's solutions
• Remote troubleshooting on instrument hardware, software, consumables as well as applications
• Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
• Work closely with field and repair center teams
• Provide consolidated feedback to sales and field teams regarding customer issues
• Develop technical resources for customers
• Provide external scientific trainings on Agilent's Genomics solutions
  
  

Qualifications

• Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
• Lab experience is required
• Experience with molecular biology, automation, or NGS is highly preferred
• Previous customer-facing experience is a plus
• Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
• Excellent interpersonal communication and presentation skills
• A passion for sharing scientific knowledge with customers and colleagues
  
  

We offer:

• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
• An opportunity for you to grow within a world-class company to develop your skills.
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• A dedication to work/life balance.
  
  

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

Occasional

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support