Housing Support Worker

We’re Hiring: Housing Support Worker

Department: Key Unlocking Futures

Salary: £26,025 - £26,935

Location: Preston

Hours: 36.5 hours per week

Contract: Permanent

HELP US TO HELP THEM ACHIEVE THEIR POTENTIAL

Join us and help us to achieve our goal in helping people to take back control and build brighter futures for themselves and their families.

A part of Progress Housing Group, Key Unlocking Futures exists to help people build better lives. We catch people before they fall and help people in crisis find their feet. For more almost 30 years we’ve provided prevention and critical support to people across Lancashire.

Why Join Key Unlocking Futures?

• Pride in Our Purpose: Be part of a team where your work is valued, purposeful, and contributes to building better lives.
• Empowering Work Environment: Thrive in a culture that inspires you to be your best.
• Teamwork and Trust: Our staff survey results speak volumes about the supportive and collaborative environment we cultivate.
  
  

About The Role

As a Housing Support Worker, you’ll be at the heart of providing safe, nurturing accommodation and wraparound support for people who have experienced homelessness, care leavers, and others who need help to rebuild their lives. You’ll develop and review individualised support plans, focusing on each person’s strengths and goals, and help them manage their tenancy, income, and daily living skills.

You’ll work alongside residents to build structure into their daily lives, encourage engagement with services, and support them to reconnect with interests and passions. The role involves practical support with housing management, benefits, and daily living skills, but at its core, it’s about building relationships based on trust, respect, and hope.

You’ll Also

• Facilitate and support people in decision making and involvement in their support meetings.
• Provide excellent rent and service charge collection, including regular account monitoring.
• Support residents in making claims for housing benefit and other benefits.
• Ensure residents are linked into support from other agencies.
• Maintain residents’ records and adhere to health and safety standards.
• Work flexibly, including providing cover for colleagues as required.
  
  

What We Are Looking For

To be successful in this role, you should have:

• A positive and friendly approach.
• Experience working alongside people who have experienced difficult times, with a person-centred ethos.
• Strong relationship-building skills and the ability to work effectively in potentially stressful environments.
• Effective time management and organisational skills.
• Ability to work with minimal supervision and be self-motivated.
• Knowledge of safeguarding procedures and the welfare benefits system (desirable).
• Good IT skills, including Microsoft Office.
• A willingness and the ability to travel with full access to your own vehicle.
  
  

Why Key Unlocking Futures?

Because we’re people-focused, genuine, and forward-thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters.

Key Unlocking Futures is a charity that has helped over 33,000 individuals in Lancashire to build better lives for over 30 years. We have a positive and inclusive culture where everyone feels valued and respected, and our values of kindness, partnership, and quality are at the heart of everything we do.

How To Apply

Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role.

Closing date: 9am on Monday 13th October 2025

Interview date: W/C 20th October 2025

We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.

Ready to help people build better lives? Apply today and join a team that’s making a real difference.