Housing & Finance Administrator

Job Title

Housing & Finance Administrator

Organisation

Orwell Housing Association

Job Description

Housing & Finance Administrator

£28,500 per annum

Permanent, full time

37 hours per week

Ipswich/Hybrid

Job Ref: IP360

Join Us in Supporting Quality Living for our Extra Care Services

We’re looking for a proactive, detail-focused Housing & Finance Administrator with experience in Extra Care or similar supported housing services. If you’re passionate about social care and want to play a behind-the-scenes role in improving life for adults, this could be the perfect opportunity.

You’ll be part of a dedicated team ensuring financial accuracy and stability across our housing services for customers – helping them maintain their independence in safe, well-managed environments.

The Role

The purpose of this post is to provide administrative support to the Extra Care services and the Head of Extra Care, to enable adequate systems and procedures to be maintained and monitored.

Key Responsibilities

• Managing rent accounts via the standard arrears policy, supporting the service administrators.
• Support the services to input care hours on the Local Authority portals or self-funders spreadsheets.
• Providing consistent administrative support to the Head of Service, dealing with general correspondence and maintaining accurate and up to date records.
• Implementing a range of processes that provide efficiency and accurate reporting to enable us to have assurance that our care income is collected and managed correctly.
• Creating sign up tenancy packs, including tenancy agreements, support and wellbeing contracts, core forms, census forms, and any other relevant paperwork.
• Regular review how we use the Local Authority portals to improve efficiency.
  
  

About You

We are looking for a resourceful team player who is solution focussed and able to share best practice and lessons learned for the benefit of the whole organisation.

• Always look to expand your learning and undertake all training and development essential for this role.
• Identifying areas for service improvements and/or value for money.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
  
  

Person Specification

• 5 GCSEs 9-4 or equivalent including English and Maths.
• Level 3 in Business Administration or equivalent or work towards.
• A minimum of 12 months within an administrative role, dealing with tenancy management.
• Previous experience of working in a customer facing environment, dealing with difficult and complex situations, managing excel and producing reports.
• Experience with housing management processes including rent arrears procedures and care arrears procedures.
  
  

Because of the nature of the role, an UK driving licence is essential.

Committed to Equality & Inclusion

We believe everyone deserves a safe, welcoming place to live – and work. We’re proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds, including those with lived experience in social care or housing.

What We Offer

• A rewarding role supporting the wellbeing of older adults
• A friendly, inclusive team that values each member’s contributions
• Opportunities for training and self development
• Flexible working arrangements
• 22 days annual leave (pro rata) plus bank holidays
• Reward and recognition awards
• Cashback Health plan
• Access to Blue Light Card – membership fees apply
• Wellbeing programme
  
  

Before applying…

Orwell is committed to safeguarding and safer employment and the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing [email protected].

Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

For employment documents and policies and more information and guidance, check out our career hub - Career Hub | Orwell Housing

To apply, visit - https://ce1012li.webitrent.com/ce1012li_webrecruitment/wrd/run/etrec179gf.open?WVID=423400007P&LANG=USA&VACANCY_ID=8018731H6F