Housing & Debt Telephone Supervisor
Citizens Advice
Date: 7 hours ago
City: Derby
Contract type: Full time
We are looking for a Housing & Debt Telephone Supervisor to join our Specialist Telephone Advice Service.
You will be responsible for supervising the delivery of the Legal Aid Telephone Advice Service (TAS), offering telephone advice to clients in relation to housing and debt matters. This role is office based at Derby in a department which is a target driven, performance-based project.
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks
To supervise a team of caseworkers and administration staff to ensure the delivery of the service operating within the core hours and in accordance with the KPI targets
advise and act on behalf of clients for housing and debt matters from instruction through to completion
Comply with procedures set out in the Office Manual, Practice Manual of the Legal Services Department, professional standards and any requirement set by the Solicitors Regulation Authority (SRA).
To provide a high-quality legal service to all clients.
To develop and maintain good client relationship skills, gaining clients ‘confidence and that of other professionals.
For full details and to apply, visit our website: https://www.citizensadvicemidmercia.org.uk/vacancies/
You will be responsible for supervising the delivery of the Legal Aid Telephone Advice Service (TAS), offering telephone advice to clients in relation to housing and debt matters. This role is office based at Derby in a department which is a target driven, performance-based project.
Full training and support will be given to the successful candidate to enable them to carry out their role
Responsibilities / Key Tasks
To supervise a team of caseworkers and administration staff to ensure the delivery of the service operating within the core hours and in accordance with the KPI targets
advise and act on behalf of clients for housing and debt matters from instruction through to completion
Comply with procedures set out in the Office Manual, Practice Manual of the Legal Services Department, professional standards and any requirement set by the Solicitors Regulation Authority (SRA).
To provide a high-quality legal service to all clients.
To develop and maintain good client relationship skills, gaining clients ‘confidence and that of other professionals.
For full details and to apply, visit our website: https://www.citizensadvicemidmercia.org.uk/vacancies/
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Strategic Bids Sourcing Lead
Incora,
Derby
1 week ago
Our Incora Story is really taking off – we’d love you to join us for the journeyWe are currently seeking an organized individual to join us as a Strategic Bid Sourcing Lead (Spondon/Hybrid).As the leading supply chain solutions business in the aerospace industry, our suppliers are at the heart of our business.As Strategic Bid Sourcing Lead you will be the...
Strategic Bids Data & Pricing Analyst
Incora,
Derby
1 week ago
Our Incora Story is really taking off – we’d love you to join us for the journeyWe are currently seeking an organized individual to join us as a Strategic Bid Data and Pricing Analyst (Spondon/Hybrid).As the leading supply chain solutions business in the aerospace industry, our suppliers are at the heart of our business.As a Strategic Bid Data and Pricing...
UK ERP Cloud Solution Architect
Inoapps,
Derby
1 week ago
We are seeking an experienced and highly skilled ERP Solution Architect to join our delivery team.As an Oracle Cloud ERP Solution Architect, you will be responsible for leading implementations to our top clients. You will provide thought leadership, team leadership, business and functional expertise on the Oracle ERP Cloud solutions to both the client and internal functional resourcesThe ideal candidate...
