Homelessness Intervention and Prevention Officers

Help us prevent homelessness and make a real difference in Croydon

Croydon is one of London’s largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We’re looking for a passionate and proactive Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon’s residents.

What You’ll Be Doing

• Acting as the first point of contact for residents at risk of homelessness.
• Providing tailored housing advice, support, and sustainable solutions to prevent homelessness.
• Developing personalised housing plans and working with multiple agencies to deliver long-term results.
• Carrying out homelessness assessments and making legally sound decisions under housing legislation.
• Using innovative tools and prevention funds to help residents stay in their homes.
• Collaborating with internal teams, landlords, and external partners to provide effective housing pathways.
  
  

About You

We are looking for someone with:

Strong knowledge of homelessness legislation, prevention initiatives, and housing law.

Experience in housing, homelessness prevention, or a related customer-focused service.

The ability to manage complex caseloads in a fast-paced, target-driven environment.

Excellent negotiation, problem-solving, and communication skills.

Ability to support residents in challenging situations.

Why join us

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

• Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
• Career Development: We invest in our staff and support their development.
• Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
• Family Friendly provisions: Generous maternity leave and family leave provisions
• Work Life Balance: Options for flexible and agile working options in line with service demand
• Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change
  
  

View our full range of Staff Benefits - Croydon Jobs Careers

To view the role profile click here

Application Closing Date: 2nd September

Assessment Centres: Week Commencing 16th September

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Additional Information