Helpdesk Supervisor

What you’ll do

We’re looking for an IT Helpdesk Supervisor to join our Exeter office on a full time and fixed term basis for a minimum of 6 months. You will responsible for managing the Helpdesk support channels to troubleshoot issues, assist with onboarding and offboarding user accounts, and help maintain smooth IT operations. Collaborating with the IT team, you’ll also contribute to process improvements and enable colleagues to do their best work and delivering high-quality support through the IT Helpdesk.

Who you are

• Strong customer service skills, with the ability to communicate clearly and professionally.
• Experience in coaching, motivating and developing a small team.
• Excellent interpersonal skills and a positive, can-do attitude.
• Manage IT escalations internally and with our external software vendors.
• IT hardware/software proficiency.
• A proactive, well-organized approach with the ability to work independently and in a team.

This role sits within a team supporting a shift pattern ranging from 8 AM to 6 PM, ensuring full coverage for the firm, so flexibility and working as a team is key. If you're passionate about IT and providing exceptional customer support, we’d love to hear from you!

Your Career. Our Commitment.

At Ashfords, we believe in more than just doing great work - we believe in building a great place to work.

When you join us, you become part of a team where everything we do is underpinned by our four core values: Be Open, Think Team, Make a Difference and Always Grow. These values shape who we are and how we work - they guide our decisions, influence our culture, and drive the way we support our people, clients and communities.

With a clear focus on innovation, community involvement, and supporting a healthy work-life balance, we are committed to building an environment where our people can have a rewarding and meaningful career.

Whilst we recognise that every career journey is unique, we will be ambitious for you, giving you the tools, trust, and opportunities to develop your career, your way.

Our goal? To help you realise your full potential as part of a forward-thinking team.

Our offer

We know that our people are at the heart of everything we do – and that’s why we’re committed to supporting your wellbeing, growth and work-life balance.

Beyond our benefits package, you’ll be encouraged, no matter what your role or career level, to get involved in our Responsible Business programme, where you’ll support initiatives such as charity fundraising, environmental causes and our employee led diversity and inclusion groups.

You can find out more about our benefits by visiting the Reward & Wellbeing page on our website.

What’s next?

Our recruitment process typically involves two stages, which are designed not only to explore your skills and experience but also to give you a real insight into what it’s like to work at Ashfords. Throughout the process, our dedicated Talent Attraction team will be here to support you every step of the way.

We believe that building a firm with a wide range of perspectives, backgrounds, and experiences drives innovation and strengthens our teams, and we welcome applications from individuals of all backgrounds.

To support your growth, we offer ongoing training and development opportunities to help you reach your full potential – so even if you don’t feel you match all the requirements of the job role, we’d still love to hear from you.

At Ashfords, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.

If you require any reasonable adjustments during the recruitment process or would like to discuss anything regarding your application, please contact us at [email protected].

For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant - [email protected].

Or apply now, and we will be in touch with you as soon as possible.