Helpdesk Administrator

Stoke-on-Trent - England - United Kingdom of Great Britain and Northern Ireland

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Deep Level Tunnels (DLT) Helpdesk Administrator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

Responsibilities

• Provide co-ordination and administration support to the DLT operational teams, supporting our operational objectives and helping the teams to function effectively and efficiently.
• Support safe systems of work making use of radio communications and BMS alarm monitoring systems.
• Produce monthly progress and service reports as required.
• Provide a customer contact facility both internally and externally, by providing an effective response to queries and complaints.
• Raise and monitor reactive jobs and monitor and track PPMs for self-delivery and sub-contracted services.
• Liaise with operational teams and arrange subcontractor visits.
• Undertake any other duties as requested by your line manager.
  
  

PERSON SPECIFICATION

• Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
• Experience of a similar customer facing role in a medium-sized business.
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• Strong organizational and communication skills
• Able to work on more than one task at any given time.
  
  

Character

• Must be UK citizen for 5 years
• Must be able to complete high level security clearance (SC)
• Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office.
• Reliable, able to complete work within required time frame and manage own deadline requirements.
• Calm manner able to work under pressure and against rapidly changing demands and priorities.
• Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
  
  

Job Description


DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Service line: GWS Segment