Help to Claim Adviser
Citizens Advice
Date: 2 days ago
City: Derby
Contract type: Full time
Citizens Advice Mid Mercia is looking for dedicated Help to Claim Advisors to join our team.
About The Role
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
Answering phone inquiries
Supporting clients in completing Universal Credit claims
Using Citizens Advice resources to provide accurate information
Researching options and implications for clients
Conducting interviews using active listening skills
What We're Looking For
Excellent communication skills.
Strong time management and attention to detail.
Ability to work independently and maintain accuracy.
Experience working with the public and diverse clients.
Commitment to confidentiality and sound judgment.
Benefits
28 days’ annual leave + bank holidays (pro-rata)
Full advice training to AQS standard
Opportunities for further training and development
Internal progression opportunities
Supportive environment
Option to buy/sell holiday allowance (subject to approval)
Paid DBS check (if applicable)
5% pension contributions
3 months’ full pay maternity leave (upon meeting criteria)
wellbeing support
How To Apply
Visit our website (https://www.citizensadvicemidmercia.org.uk/vacancies/#apply) for a full job description, person specification, and candidate guide.
Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)
Closing Date: when a suitable candidate is found.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
About The Role
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
Answering phone inquiries
Supporting clients in completing Universal Credit claims
Using Citizens Advice resources to provide accurate information
Researching options and implications for clients
Conducting interviews using active listening skills
What We're Looking For
Excellent communication skills.
Strong time management and attention to detail.
Ability to work independently and maintain accuracy.
Experience working with the public and diverse clients.
Commitment to confidentiality and sound judgment.
Benefits
28 days’ annual leave + bank holidays (pro-rata)
Full advice training to AQS standard
Opportunities for further training and development
Internal progression opportunities
Supportive environment
Option to buy/sell holiday allowance (subject to approval)
Paid DBS check (if applicable)
5% pension contributions
3 months’ full pay maternity leave (upon meeting criteria)
wellbeing support
How To Apply
Visit our website (https://www.citizensadvicemidmercia.org.uk/vacancies/#apply) for a full job description, person specification, and candidate guide.
Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)
Closing Date: when a suitable candidate is found.
We are a Disability Confident Employer
Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
How to apply
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