Help-Desk Operator
The Construction Index Ltd
Date: 2 weeks ago
City: Salford
Contract type: Full time
- Salary: £12.21 - £13.69 per hour
- Type: Full Time
- Region: UK - North West
- Town/City: Salford, Greater Manchester
- Posted: 16/12/2025
- Reference: JW-Heldesk-2_1765899199
Help-desk Administrator Required
Job Type: Temp - Perm
Start date: Immediate/Notice period
Location: Salford
Salary: £25,500 - £26,000
Job Description
An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.
Working hours
Monday to Friday, 8:30am - 5:00pm
Expectation of 1 in 6-8 weekends (days off provided during the week)
Weekend shifts are work from home due to office opening times
Shifts will always fall between 7:00am - 7:00pm
Daily Responsibilities Will Include
- Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
- Provide accurate records of all the details of each Service request into the appropriate systems
- Provide a level of customer service which meets or exceeds the service commitment
- Accurately record details of all Service Requests
- Exhibit clear and professional behaviour when communicating via telephone or mail
- To achieve a high degree of customer and supplier satisfaction
- Customer Service/Helpdesk experience
- Good Communication
- Knowledge of computer databases and their applications
- Planning and Organising
- Analytical Thinking
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Plant Equipment News
Construction data analysis
Construction news subscription
Used Plant Equipment
Used construction plant sales
Construction Job Board
Construction training courses
Construction industry reports
Construction equipment rentals
Civil Engineering Contractors
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