Head Veterinary Receptionist

21751

This is a full time permanent position, working 40 hours per week with a variable shift pattern including some Saturday shifts. The role is spread across both our sites at Truro and Newquay.

As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!

The role will involve receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. As Head Receptionist, you will also be responsible for managing the reception team, staff/holiday rotas and recruitment.

We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial.

You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

As one of our receptionists you will have access to our Client Care Hub. This is a dedicated space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.

The salary for this position will be £26,000 depending on experience (pro rata).

Benefits

We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:

5 weeks annual leave plus bank holidays with an extra day annual leave each year up to 5 years of employment. Staff benefits including: discounted gym membership, staff discount, buy & sell holiday, health plan and much more! You can find a list on our careers site

To apply for this position please click 'Apply Now'.

Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.