Head Veterinary Receptionist

Alma Veterinary Hospital – Windsor

Full-time | Leadership Role | Client-Facing | Join Our Amazing Team

Alma Veterinary Hospital in Windsor is looking for an experienced and motivated Head Veterinary Receptionist to lead our front-of-house team and ensure an exceptional client and patient experience. This is a key leadership role supporting our Director of Practice and Head Vet, helping to maintain smooth daily operations and uphold the warm, professional atmosphere our practice is known for.

About The Role

As our Head Veterinary Receptionist, you will be responsible for:

• Leading and supporting the reception team, ensuring excellent client care and efficient daily workflow.
• Overseeing the client journey from first contact through to follow-up, ensuring gold-standard communication and service.
• Managing the Pet Health Club, including membership growth, renewals, client communication and administration.
• Supporting with staff rotas, helping to ensure appropriate reception cover and smooth practice operations.
• Providing administrative support to the Practice Director and Head Vet, including reports, compliance tasks, and practice coordination.
• Working closely with the Practice Director and Head Vet to support operational planning, team coordination and practice development.
• Handling escalated client queries with empathy, professionalism and confidence.
• Ensuring reception processes are effective and compliant, including diary management, payments, and data accuracy.
• Supporting staff training, performance feedback and fostering a positive, collaborative team culture.
  
  

About You

We’re looking for someone who is:

• Experienced in a veterinary or medical reception environment (leadership experience strongly preferred).
• A natural organiser with excellent communication and multitasking skills.
• Confident managing people, processes and busy frontline environments.
• Compassionate, calm and client-focused—even on the busiest days.
• Tech-savvy and comfortable with practice management systems.
• Passionate about delivering outstanding service to pet owners and supporting the clinical team.
  
  

What We Offer

• A supportive, forward-thinking practice team
• Opportunities for professional development and leadership growth
• Competitive salary based on experience
• Staff pet care discounts
• A friendly, inclusive and purpose-driven working environment
  
  

Your shift pattern

You will work 37.5 hours per week, covering a mix of early and late shifts from 8 am – 7 pm, plus 1:4 Saturday mornings.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care
  
  

£0 - £0 a year

Up to £33,000 DOE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.