Head of WCAP Transformation - Adjusting International

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are the only global loss adjuster to achieve true market leadership across all our disciplines.

Expertise you can trust - for more information, please visit www.charlestaylor.com

As Head of WCAP Transformation - Adjusting International, you will lead strategic initiatives to enhance the performance and efficiency of the Working Capital function within CTA. This role is central to driving operational excellence, embedding change, and aligning processes with Charles Taylor's broader business goals.

You will be responsible for leading transformation projects, optimising processes, and ensuring high standards of service, quality, and financial performance.

• Design and implement change management strategies to support transformation within the Working Capital function.

• Partner with leaders and teams to ensure smooth adoption of change, clear communication, and stakeholder engagement.
• Review and improve end-to-end processes with a focus on reducing DSO and improving cash flow.
• Identify risks and resistance to change, working collaboratively to resolve challenges.
• Ensure alignment across senior leadership to drive strategic goals and provide regular project updates.
• Lead global and regional initiatives, promoting best practices and process optimisation.
• Collaborate cross-functionally to ensure integration with wider business strategies.
• Foster a culture of collaboration, inclusion, and continuous development through mentoring, onboarding, and team support.
• Encourage teamwork and growth through open communication, recruiting diverse talent, and providing onboarding, mentoring, and coaching. Support balanced workloads and create an inclusive environment where colleagues feel valued and enabled to succeed.

• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

• Strong knowledge of change management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Strategic thinker with strong problem-solving and decision-making abilities.
• Demonstrated leadership and team development capabilities.
• Experience managing multiple projects and priorities.
• High attention to detail with a data-driven mindset.
• Proficient in Microsoft Office, especially Excel, PowerPoint, and SharePoint.

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process.