Head of Technology Delivery

Reporting to Technology Change Director

We are seeking a dynamic and experienced Head of Technology Delivery to lead and scale our technology delivery team. This Associate Director level role is pivotal in driving high-performance delivery teams, driving our ambition towards Scaled Agile delivery, and ensuring delivery excellence across all technology initiatives. You will be responsible for overseeing the end-to-end delivery lifecycle, ensuring governance, and continuously improving delivery performance.

You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery across all streams. With direct line management responsibility for an existing team of project managers your leadership will help drive their performance and career growth, enabling better outcomes for Aztec.

These are exciting times across the group, significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey.

What we are looking for:

Making Change Happen: Makes the agenda clear and tangible. Distils the vision for change into concise performance priorities that are clearly articulated, understood, and actionable.

• Involves people in the process of contributing or shaping change plans – creates a coherent working change vision which enables people to see clearly in their own minds where the change will take them.
• Manage and deliver high-impact, multi-jurisdictional, complex, transformational projects and Technology workstreams in a fast-paced and virtual environment, from discovery through to delivery and successful transition and adoption in line with the agreed delivery framework.
• Own the delivery roadmap and ensure timely, high-quality execution of technology projects and programs.
• Define and implement best practices, frameworks, and standards for delivery management.
• Monitor and report on delivery KPIs, ensuring continuous improvement in velocity, quality, and customer satisfaction.
• Planning and managing resources and ensure that projects are staffed with the appropriate skills and experience, from both in-house and vender-supplied near-shore teams.
• Estimation and forecasting of cost to deliver outcomes, informing project, programme, and departmental budgets.
  
  

Performance & Governance: Set out our Agile Strategy and Governance frameworks, embed Scaled agile principles and practices across teams, promoting a mindset of flexibility, transparency, and iterative delivery.

• Drive agile maturity through coaching, training, and firsthand support.
• Set the standards and principles, ensuring the use of Azure Dev Ops and other tools aligns.
• Collaborate with Product, Engineering, and Business stakeholders to ensure alignment and shared ownership of outcomes.
• Establish and maintain robust governance structures to ensure compliance, risk management, and stakeholder visibility.
• Lead regular delivery reviews, retrospectives, and performance assessments.
• Ensure alignment with enterprise architecture, security, and compliance standards, particularly those relevant to the finance industry.
• Stay up to date on the latest trends and best practices in project delivery and agile methodologies, seeking innovative ways to leverage technology, automation and AI.
• Development and presentation of Business Cases to socialise the benefits and secure funding.
  
  

Strategic Leadership: The ability to simplify complexity and develop a clear delivery strategy

• Helps to drive the Big Picture forward to the ground level – interpret the reality of how the vision is likely to be enacted.
• Can establish an operational strategy which is aligned to the Big Picture.
• Displays a strong empathy with the clients and stakeholder - voices their needs, reactions and concerns to the organisation.
• Is vigilant in terms of understanding external trends, regulatory and economic factors along with technological changes which are likely to impact on – imports this understanding to counteract complacency.
• Garners support and challenges when appropriate to secure results.
  
  

People Leadership: Builds a shared vision around the Big Picture which fosters commitment and investment of people

• Inspire individuals intellectually and emotionally – impact of style is to create followership. Has the persona to connect with people at all levels of the organisation.
• Takes the time and energy to engage with people at the ground level, in a personally relevant way.
• Lead, mentor, and grow cross-functional delivery teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Build and maintain a high-performing team structure aligned with business goals and delivery needs. + Champion professional development and succession planning within the delivery organization.
• Inspire and motivate teams to achieve excellence in delivery and innovation.
• Can attract, recruit and develop and maintain high calibre people.
• Creates empowered teams, with strong ethos and drive, at all levels of Aztec.
• Constantly provides purpose and meaning to individuals by linking their contributions to the Big Picture.
• Encourages people to take responsibility for generating results and taking corrective action – particularly in respect of client issues.
  
  

Skills and experience:

• 10+ years of proven experience in a senior technology delivery leadership role, ideally in a complex, fast-paced environment within the finance industry.
• 10+ years' experience managing teams, with direct line management experience you excel in driving performance and career development.
• 15+ years of demonstrable experience in delivering complex projects and programs on time, within budget, and to the required quality standards, using agile methodologies.
• Strong vendor management, working with global system integrators, system vendors and other delivery partners to create a successful ecosystem to delivery success.
• Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational.
• Strong background in agile delivery methodologies (Scrum, SAFe, Kanban, etc.). You will have taken greenfield agile Technology departments through the transition to Enterprise Scaled Agile.
• Deep understanding of delivery metrics, governance frameworks, and performance management.
• Experience with tools such as Jira, Confluence, Azure DevOps, or similar.
  
  

Personal Profile:

• Commitment to 'get things done', 'done well' and 'done on time', successful candidate will have an evident "can-do" attitude.
• Strong attention to detail, while being able to look at the big picture, adheres to high quality standards, checks information quality.
• Delivering results remains calm, effective, and positive even when under pressure; takes ownership for delivering outcomes and is highlight pragmatic and action orientated.
• Organised and discipline, able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions.
• Resilience - to cope with changing priorities or obstacles against tight timescales
• Identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and action-oriented manner; whilst being able to identify and manages risk.
• Influencing and relationship building; proactively builds productive, open and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes.
• Acts in the organisation's best interests
• Capacity to spot issues and distil the important from the unimportant
• Clear and grounded set of values that align to the Aztec's Values
• Values the flexible and work life balance agenda.
  
  

We will provide the training, both in house for relevant technical knowledge and professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.