Head of Tech Support, Infrastructure and Security

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our Tech team is a 60+ strong team of curious minds, building the digital experiences that power KFC – from app to kiosk, delivery to checkout. We work cross-functionally, move fast, and stay focused on what matters: creating smart solutions that make things better for our customers and our teams.

About the role

With the landscape of increased number of restaurants and increased amount of technology services being deployed for both our restaurants and our restaurant support centre (RSC), the Head of Tech Support plays a critical role in leading Operations Support, Service Support and Business Continuity, driving efficiencies and delivering exception customer service.

This role reports directly to the CTO forming part of the Senior Tech Leadership Team. You will be responsible for all Tech Support, Infrastructure & Security, New Service implementation, including new restaurants, new tech services, & engineering services. This critical role will collaborate closely with our internal partners, Marketing, Development & Operations & external partners such as Fujitsu along with our valuable franchisees to deliver excellent tech support to satisfy our customer needs.

What will you spend your time doing?

• Provide leadership and development for the Tech Support operations team across KFC UK&I, setting a vision and strategy to deliver a great employee experience and driving close working relationships with colleagues across the business.
• Maintain responsibility for a broad budget covering key suppliers, critical infrastructure and ensuring the KFC continue to experience value for money on its investments.
• Ensure that partners are service focused and data-led and delivery best-in-class services for our restaurants and office locations.
• Partner with the Digital teams ensuring consistent service standards & processes across all tech functions.
• Oversee and maintain infrastructure resilience and cyber security strategies, ensuring compliance with industry standards and regulations and working to the mantra of keeping our systems safe and secure whilst being highly available and highly performing.
• Manage cyber security incident response plans, conduct regular vulnerability assessments, penetration testing, and ensure rapid resolution of any infrastructure or security issues.
• Collaborate closely with compliance and audit teams to maintain effective security policies and practices.
• Lead proactive infrastructure planning, ensuring scalability and reliability to support business growth.
• Lead Service Introduction & Change Management processes to ensure new services & processes successfully delivered into live operations.
• Collaborate with Digital & Restaurant Tech support to ensure knowledge and skills sharing to test and continuously deliver services and operational support.
• Drive increased use of automation across the restaurant systems to deliver improved accuracy with the systems data teams & asset management on our software.
• Reporting and delivering results of all service KPI’s and metrics to the KFC and Yum! senior leadership team on a periodic basis.
• Work closely with senior stakeholders across the business & respond to customer feedback to improve the Tech support services.
• Develop strong relationships with our franchise partners to support them & their teams, taking feedback back to the wider tech team to improve services & drive innovation.
• Set the standards for our project delivery teams to ensure that all changes & projects are transitioned into the support team professionally, complete with all relevant information & documentation to allow the support teams to provide effective support.

What we love from you:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., ITIL, CISSP, CISM, CCSP) are a plus.
• Proven experience in IT support, infrastructure management, and cybersecurity leadership roles.
• Strong knowledge of ITSM frameworks, cloud computing, network security, and enterprise IT environments.
• Excellent leadership, stakeholder management, and strategic planning skills.
• Ability to manage budgets, resources, and vendor relationships effectively.

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

Hybrid working from our Woking RSC (just 24 mins from London)

Up to 11% company pension contributions

Fri-Yay finishes at 1pm every Friday

25 days’ holiday (plus bank hols)

5 Live Well Days a year, just for you

Bonus scheme linked to company & personal performance

Private healthcare, Digital GP access & mental health coaching

Enhanced parental leave and flexible return options

Study support, income protection, life cover & more

And yes — 25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager
4. Virtual call with the Leadership Team member + HR Business Partner

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.