Head of Strategic Change
Mercedes-Benz in the UK
Date: 4 hours ago
City: Milton Keynes
Contract type: Full time
About Us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How You’ll Play Your Part
In this role, you will be accountable for establishing and leading a best-in-class Strategic Change function for Mercedes-Benz Financial Services UK. You will chair the Strategic Change Committee, own the overall strategic change budget, and ensure the function’s compliance with UK regulations and corporate policies while providing governance and direction for all transformation activity. You will ensure the change portfolio delivers measurable business value, supports regulatory and strategic priorities, and strengthens organisational resilience and capability through consistent methodology, strong leadership, and a culture of continuous improvement.
Main Accountabilities
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at [email protected] for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, [email protected].
Group
Mercedes-Benz Group AG
Organization
Mercedes-Benz Financial Services UK Limited
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How You’ll Play Your Part
In this role, you will be accountable for establishing and leading a best-in-class Strategic Change function for Mercedes-Benz Financial Services UK. You will chair the Strategic Change Committee, own the overall strategic change budget, and ensure the function’s compliance with UK regulations and corporate policies while providing governance and direction for all transformation activity. You will ensure the change portfolio delivers measurable business value, supports regulatory and strategic priorities, and strengthens organisational resilience and capability through consistent methodology, strong leadership, and a culture of continuous improvement.
Main Accountabilities
- Provide strategic leadership for all transformation activity for MBFS, ensuring change initiatives align with UK business goals, Group strategy, and regulatory obligations.
- Chair the relevant Committees and Forums related to business wide change, setting strategic priorities, overseeing portfolio governance, and ensuring transparency of progress and outcomes.
- Own and manage the enterprise change portfolio, prioritising demand, allocating resources, and ensuring delivery of measurable business benefits and cultural outcomes.
- Develop and maintain the change strategy, roadmap, and governance framework, ensuring effective controls, audit readiness, and compliance with corporate policies and UK regulation.
- Lead the PMO and portfolio teams to drive delivery excellence, continuous improvement, and a consistent methodology across Agile and Waterfall environments.
- Build organisational change capability, providing the frameworks, tools, and coaching needed to embed change effectively and sustainably.
- Engage and influence senior stakeholders, maintaining clear communication, alignment, and readiness for upcoming transformation.
- Accountable for the overall Strategic Change budget, tracking value delivery and ensuring optimal use of resources across all portfolios.
- Degree in IT, Business, Strategy, or related field, or equivalent experience.
- Professional certification in Change/Program Management (e.g., MSP, MoP, or equivalent).
- Several years of proven experience leading enterprise-wide change within complex and regulated organisations.
- Demonstrated success in building and maturing a change function or transformation office.
- Proven ability to design and implement robust governance and processes for transformation.
- Experience engaging at Board or Senior Leadership level, with the credibility to influence key decisions.
- Experience working within Financial Services (ideally Automotive) and familiarity with regulatory obligations.
- Strong understanding of both Agile and Waterfall methodologies and experience working with product teams.
- Strategic leadership and people management; able to build, motivate, and develop high-performing teams.
- Excellent communication, facilitation, and influencing skills across all organisational levels.
- Skilled at prioritisation, resource allocation, and benefits realisation.
- Analytical and commercially astute, with the ability to translate complex change into tangible business value.
- Strong problem-solving and decision-making capability, with a focus on outcomes and customer impact.
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Please apply online via Taleo. Remember to include a copy of your CV too. You’ll be asked a series of questions through the online application process, including one seeking confirmation that you have discussed your application for this position with your Line Manager. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications from across Mercedes-Benz and Daimler globally are carefully considered, unless otherwise stated, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us at [email protected] for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, [email protected].
Group
Mercedes-Benz Group AG
Organization
Mercedes-Benz Financial Services UK Limited
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