Head of Service Design
UCL Institute for Innovation and Public Purpose (IIPP)
Date: 1 week ago
City: London
Contract type: Full time
Ref Number B01-04617 Professional Expertise Strategy, Project and Change Management Department Vice-President (Operations) (B01) Location London Working Pattern Full time Salary See advert text Contract Type Permanent Working Type Hybrid Available for Secondment No Closing Date 18-Nov-2024
About Us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL’s operational strategy. You will be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About The Role
The Head of Service Design is a key leadership position within the Strategic Change team.
It is responsible for building and embedding the practice of service design at UCL, ensuring that we put users needs at the centre of our thinking.
Engaging, strategic, and influential, you will design a set of high-volume services used across the university. Acting as a trusted partner to Deans, Directors, and Functional Leads, you will focus on building a portfolio to support new strategic objectives and improve professional services.
We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.5 FTE – equivalent of 2.5 days per week, stated salary to be pro-rata).
This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Ian Hammond, Director of Strategic Change by email: [email protected]
Please use the ‘attach cover letter upload’ option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about the Strategic Change team at UCL, please visit: www.ucl.ac.uk/change-and-improvement
About You
You will be a strong leader, with exceptional influencing skills, ensuring effective engagement with all stakeholders across the university. Experienced in developing and launching services in a large and complex organisation, you will be adept at transformation and change management, and key communications that go alongside.
What we offer
We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
,
About Us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL’s operational strategy. You will be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About The Role
The Head of Service Design is a key leadership position within the Strategic Change team.
It is responsible for building and embedding the practice of service design at UCL, ensuring that we put users needs at the centre of our thinking.
Engaging, strategic, and influential, you will design a set of high-volume services used across the university. Acting as a trusted partner to Deans, Directors, and Functional Leads, you will focus on building a portfolio to support new strategic objectives and improve professional services.
We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.5 FTE – equivalent of 2.5 days per week, stated salary to be pro-rata).
This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Ian Hammond, Director of Strategic Change by email: [email protected]
Please use the ‘attach cover letter upload’ option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about the Strategic Change team at UCL, please visit: www.ucl.ac.uk/change-and-improvement
About You
You will be a strong leader, with exceptional influencing skills, ensuring effective engagement with all stakeholders across the university. Experienced in developing and launching services in a large and complex organisation, you will be adept at transformation and change management, and key communications that go alongside.
What we offer
We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
,
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